Solution Advisor Manager/ Head of Digital Solution Advisors

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

SAP Digital is one of the leading and most innovative teams in the company, aimed at delivering exceptional customer experiences in a scalable, speedy, and personalized fashion. The purpose of the organization is to support the Customer Success board area with a broad range of services and methodologies across the customer journey to guarantee the acquisition of net-new customers and the successful adoption and expansion of our products. Most importantly, helping more customers run better ultimately translates into a safer, cleaner, more connected, better enabled, and more equal world.

SAP Digital team prides itself not only on the outcomes, but on exemplifying our company values: Build bridges not silos, embrace differences, keep the promise, stay curious, tell it like it is, and live the leadership credo.

Job Profile

In the rapidly evolving landscape of digital sales and modalities, the Regional Head of Digital Solution Advisors stands at the forefront of transformation. By marrying business acumen with a forward-thinking vision on the future of digital engagement, this role is pivotal in redefining how the organization approaches, engages, and impresses its customers in the digital age.

Key Responsibilities and Tasks

These are some of the responsibilities you will have:
Area 1: Business Contribution
Oversight and Leadership: They will act as the primary contact and lead representative for all Digital Solution Advisors in the region, ensuring alignment with broader business goals.
Stakeholder Collaboration: They will engage with cross-functional teams, including sales, marketing, and regional and global counterparts, to ensure that Digital Solution Advisor efforts are integrated and support overall business objectives.
Performance Metrics: They will monitor, analyse, and report on the Digital Solution Advisor performance metrics, ensuring that targets are met and recommending improvements as needed.
Capacity Allocation: They will efficiently allocate resources, both in terms of technology and personnel, to ensure that DSA’s are optimized for maximum impact.

Area 2: Strategy and Innovation:
Digital Vision: They will drive the vision for how digital tools and methodologies will empower the next generation of solution advisors, paving the way for innovative approaches to client engagement and solution presentation.
Strategic Planning: They will design and implement strategic plans to evolve and adapt Digital Solution Advisor in line with emerging technologies and market demands.
Innovation Advocacy: They will champion the importance of continuous innovation within the DSA team, encouraging experimentation with new digital tools and techniques.
Change Management: They will play an instrumental role in shifting the organizational approach towards a more digitally focused solution advisory model, managing change resistance, and fostering a culture of digital-first thinking.

Area 3: Managers Support and Development
Team Leadership: They will lead, inspire, and mentor DSA managers, fostering a cohesive, collaborative, and high-performing team environment.
Skills Development: They will ensure that managers and their teams are provided with the necessary training and development opportunities to enhance their digital skills and stay abreast of industry trends.
Feedback and Growth: Establish a consistent feedback loop with DSA managers, ensuring they receive constructive feedback, recognition, and support in their career growth within the organization.
 

Experience and Language Requirements

•    Bachelor's degree (or equivalent) required, MBA or equivalent degree required from accredited university preferred
•    The DSA Senior Manager should possess a robust blend of strategic, technical, and leadership credentials
•    A minimum of 14 years of experience in presales, solution engineering, or a related technology-driven, customer-facing role is paramount, with at least 5 years spent in a senior leadership position overseeing multiple teams or a large geographic area
•    An intimate understanding of the broader industry ecosystem, coupled with first-hand experience in navigating complex sales cycles, is crucial
•    The candidate should have a history of driving presales innovation, optimizing processes, and fostering collaboration between presales, sales, and technical departments at a regional or global scale

Location

Thailand, Singapore

Global Molibity

No Relocation & Global Mobility Support
 

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 389525  | Work Area: Sales Support  | Expected Travel: 0 - 10%  | Career Status: Management  | Employment Type: Regular Full Time   | Additional Locations: Virtual - Thailand #LI-Hybrid.