Retail Supervisor
2 months ago
RETAIL SUPERVISOR
STRIP – Singapore’s first dedicated hair removal studio to specialise in waxing and AFT hair removal services (most notably the Brazilian and Boyzilian), as well as our specially formulated waxes and pre- and post-waxing care products.
With stores in Singapore, Shanghai, Beijing, Hong Kong, Manila, Bangkok, Jakarta, and more in the works, Strip is out to take the world by storm
➙ Basic + Commission
➙ 5-day Work Week (Retail Shifts)
➙ F&B and Beauty Staff Discounts
➙ Medical & Dental Benefits
➙ Birthday Leave & Vouchers
Responsibilities:
- Handle incoming walk-in customers, phone calls, appointments and messages.
- Address customer’ needs and concerns efficiently and effectively to turn unhappy customers into return guests.
- Build rapport and establish good relationships with customers to ensure customer retention.
- Promote and up-sell products, services and packages to maximize sales opportunities where necessary.
- Provide constructive feedback on sales, the effectiveness of promotions, customers, product and service launches as well as store activities and trends.
- Deliver product knowledge to customers through effective communication to increase consumer understanding and product sales.
- Manage and maintain the salon’s tidiness and cleanliness.
- Supervise and guide junior employees
- Manage and oversee attendance and roster matters
- Assist the Branch Manager in the outlet's day-to-day operations
- Other administrative ad-hoc duties where necessary.
Requirements:
- A team player and able to work in a fast-paced environment.
- Proactive, self-motivated and keen to learn.
- Previous customer care experience preferred.
- Good communication and interpersonal skills.
- Ability to change & adapt (high adaptability).
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