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Front Office Executive
2 months ago
Orchard Hotel Singapore, a member of Millennium & Copthorne International - a dynamic, global hotel group with properties in major gateway cities and operating more than 160 hotels worldwide, is looking for passionate and service-oriented individuals for the following position: -
Front Office Executive
Reporting to the Front Office Manager, the incumbent will be responsible to:
- Perform check-in and out duties
- Handle guests' feedback in a professional manner and according to the Hotel's operational standards
- Manage guest requests and enquiries professionally to ensure seamless stay experience.
- Perform cashiering duties and check all guests bills before presentation to guest upon checking out
- Take incoming calls quickly and efficiently to connect to the respective guest or department
- Oversee wake up calls process
- Log-in guests’ requests, channel them to the relevant department for action and follow-up on status of job completion
What is Expected
- At least 1 to 2 years of work experience in a similar capacity in the hotel industry
- Work experience in a similar capacity will be advantageous
- Possess excellent interpersonal and communication skills
- Energetic, proactive, self-driven and highly motivated team player with an interest in the hospitality industry and/or front office operations
- Adaptable, determined and someone who wants to be on a fast paced environment that promotes changes and drive for achievements
- Prior knowledge of Opera and/or HotSOS will be a plus