Team Lead, Investor Servicing Center

3 months ago

Singapore Northern Trust Full time

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role Summary

Reporting to the Head of Transfer Agency, GFS Asia the role will be responsible, for leading a team of transfer agency investor servicing professionals support our clients across Asia.

The team lead will be responsible for service and delivery to multiple clients, funds, and underlying investors to ensure timely delivery of reports/information and issue resolution and effectively communicating client concerns/needs and also coordinate with other internal stakeholders across the globe including the operation centres

What You Will Do

The key responsibilities of the role include (but are not limited to):

  • Team Leadership: Provide leadership, guidance, and mentorship to a team of investor services professionals. Foster a positive and collaborative team environment to achieve departmental goals and objectives.
  • Client Servicing: Oversee the delivery of high-quality investor services to clients, including processing investor transactions, handling inquiries, and resolving issues in a timely and efficient manner. Monitor progress and maintain regular, timely & accurate communications to all stakeholders.
  • Operational Management: Manage day-to-day operations of the investor services team, including workload distribution, scheduling, and resource allocation to meet service level agreements (SLAs) and operational targets.
  • Performance Management: Set performance goals and objectives for team members, monitor performance metrics, and provide regular feedback, coaching, and training to enhance performance and productivity.
  • Compliance and Risk Management: Ensure compliance with regulatory requirements (AML, FATCA, CRS, VCC ), company policies, and industry best practices related to investor services operations. Implement controls and procedures to mitigate operational risks. Keep all documents up to date, accurate, formatted, in correct folder structure, version controlled, ready for audit/regulatory/compliance/risk reviews.
  • Process Improvement: Identify opportunities to streamline processes, improve efficiency, and enhance the overall effectiveness of investor services operations. Implement process enhancements and workflow automation initiatives as needed.
  • Client Relationship Management: Build and maintain strong relationships with clients, serving as a primary point of contact for escalations, service inquiries, and relationship management activities. Proactively address client needs and concerns to ensure satisfaction and retention.
  • Reporting and Analysis: Generate and analyze reports on investor services performance, including key metrics such as transaction volumes, turnaround times, and client satisfaction scores. Use insights to drive continuous improvement and strategic decision-making.
  • Training and Development: Develop training programs and materials to enhance the skills and knowledge of team members in investor services processes, systems, and regulations. Conduct regular training sessions and workshops to ensure ongoing development and competency.
  • Collaboration: Collaborate with cross-functional teams, including relationship management, client services, operations, compliance, and technology, to address client needs, resolve issues, and implement process improvements. Foster a culture of teamwork and collaboration across the organization.

About You:

  • Bachelor's degree in business, finance, or a related field (preferred).
  • Previous experience in investor services or transfer agency operations, with at least 3-5 years in a leadership or supervisory role.
  • Strong leadership, communication, and interpersonal skills, with the ability to motivate and inspire team members.
  • In-depth knowledge of investor services processes, regulations, and industry best practices. In depth knowledge of Singapore regulations, AML requirements, CPF/SRS flows, distributor flows is preferred
  • Proficiency in MS Office applications and transfer agency/investor services platforms.
  • Ability to manage multiple priorities in a fast-paced environment and adapt to changing business needs.
  • Strong analytical and problem-solving skills, with a focus on continuous improvement and innovation
  • Previous experience on client onboarding and migration is essential Problem solving and timely escalation to senior management
  • Excellent communication skills, verbal, written. Prepare and present to internal/external audiences at all levels

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies Build your career with us and apply today.

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

For further information, and to apply, please visit our website via the “Apply” button below.

  • Team Lead Investor Servicing Center

    7 days ago

    Singapore Northern Trust Full time

    About Northern TrustNorthern Trust is a globally recognized financial institution with a rich history dating back to 1889. As a Fortune 500 company, we provide innovative financial services and guidance to the world's most successful individuals, families, and institutions. Our commitment to service, expertise, and integrity has earned us numerous awards and...

  • Team Lead, Investor Servicing Center

    2 days ago

    Singapore Northern Trust Full time

    About Northern Trust:Northern Trust is a globally recognized financial institution with a rich history dating back to 1889. As a Fortune 500 company, we pride ourselves on providing innovative financial services and guidance to the world's most successful individuals, families, and institutions. Our commitment to service, expertise, and integrity has earned...

  • Team Lead, Investor Servicing Center

    2 months ago

    Singapore Northern Trust Full time

    About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...

  • Investment Services Team Lead

    5 days ago

    Singapore Northern Trust Full time

    About Northern TrustNorthern Trust is a globally recognized, award-winning financial institution with a rich history dating back to 1889. As a Fortune 500 company, we provide innovative financial services and guidance to the world's most successful individuals, families, and institutions. Our commitment to service, expertise, and integrity has earned us a...

  • Investor Services Associate

    4 months ago

    Singapore SWISS FINANCIAL SERVICES (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesAs a member of investor services department, you will be handling the day to day operation and communicating with clients, investors and other internal deparements. You will be reporting to the Head of Investor Services. Your duties will involve, but are not limited to, the following: Processing the investor subscriptions,...

  • AVP Investor Services, Real Estate

    1 month ago

    Singapore Kerry Consulting Pte Ltd Full time

    An employer of choice, this is a global asset manager known for their innovative portfolio and progressive talent development practices. To support evolving business needs, they are looking for a seasoned Investor Services professional to join their team in Singapore. Responsibilities An integral member of the team, you will lead and manage end-to-end...

  • Executive Assistant

    2 weeks ago

    Singapore MyCareersFuture Full time

    Roles & Responsibilities about the company My client is a leading UK investment management firm with over 30 years of history. They have more than 15 offices globally and the Singapore office currently functions as the HQ for Asia. about the job In this role, you will be responsible to extend immaculate secretarial support to the Investor Relations...

  • Executive Assistant

    2 weeks ago

    Singapore RANDSTAD PTE. LIMITED Full time

    Roles & Responsibilitiesabout the companyMy client is a leading UK investment management firm with over 30 years of history. They have more than 15 offices globally and the Singapore office currently functions as the HQ for Asia.about the jobIn this role, you will be responsible to extend immaculate secretarial support to the Investor Relations team of 3...

  • APAC Data Center Lead

    1 day ago

    Singapore JACOBS INTERNATIONAL CONSULTANTS PTE. LTD. Full time

    Job Title: APAC Data Center LeadWe are seeking a highly skilled and experienced APAC Data Center Lead to join our team at Jacobs International Consultants PTE. LTD. The successful candidate will be responsible for leading and managing a team of engineers to deliver high-quality data center projects in the APAC region.Key Responsibilities:Lead and manage a...

  • Intern, Investor Relations and Sustainability Specialist

    3 weeks ago

    Singapore Keppel Capital International Full time

    Job DescriptionAbout Keppel Capital InternationalKeppel Capital International is a leading global asset manager and operator with strong capabilities in energy and environment, urban development, and connectivity, creating solutions for a sustainable future.This role sits within one of the two platforms: (i) Fund Management and (ii) Investment. The Fund...

  • Sales Team Lead

    2 weeks ago

    Singapore E-CRUIT TEAM PTE. LTD. Full time

    Job Title: Assistant Sales ManagerWe are seeking a highly skilled and experienced Assistant Sales Manager to join our team at E-CRUIT TEAM PTE. LTD.Key Responsibilities:Lead and manage the sales and marketing team to achieve annual sales targets and develop effective sales strategiesConduct market analysis to stay up-to-date with industry trends and...

  • Operation Supervisor – Hawker Center

    2 weeks ago

    Singapore TEAM JACOB PTE. LTD. Full time

    Job SummaryTEAM JACOB PTE. LTD. is seeking a highly skilled and experienced Operation Supervisor to join our team. As an Operation Supervisor, you will be responsible for overseeing the daily operations of our hawker center, ensuring that all tasks are completed efficiently and effectively.Key ResponsibilitiesCleanliness and Sanitation: Ensure that the...

  • Transformation Lead

    1 month ago

    Singapore Citi Full time

    The Transformation Lead provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong...

  • APAC Data Center Lead

    2 days ago

    Singapore JACOBS INTERNATIONAL CONSULTANTS PTE. LTD. Full time

    Roles & ResponsibilitiesAt Jacobs, we push the limits of what’s possible to make the world smarter, more connected and more sustainable. In our built environment work, that means designing spaces that foster innovation, cultivate collaboration and drive the next great discovery for humanity.Bring your creativity, collaborative spirit and extreme attention...

  • Data Center Service Delivery Executive

    7 days ago

    Singapore Citi Full time

    Job SummaryWe are seeking a highly experienced Data Center Service Delivery Executive to lead our APAC data center operations and strategy. The successful candidate will be responsible for ensuring the availability of data center capacity to meet business demand, prioritizing fulfillment, and reclamation of data center capacity with APAC business leads and...

  • Sales Team Lead

    1 day ago

    Singapore E-CRUIT TEAM PTE. LTD. Full time

    Job Title: Assistant Sales ManagerWe are seeking a highly skilled and experienced Assistant Sales Manager to join our team at E-CRUIT TEAM PTE. LTD.Roles and Responsibilities:Lead and manage the sales team to achieve annual sales targets and drive business growth.Develop and execute sales and marketing strategies to meet business objectives.Monitor sales...

  • Senior Customer Service Officer

    2 weeks ago

    Singapore TELE-CENTRE SERVICES PTE LTD Full time

    Roles & ResponsibilitiesJob DescriptionWe are looking for a dynamic and customer-centric individual to join our call center team as a Senior Customer Care Officer / Team Lead. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us...

  • Regulatory Compliance Team Lead

    2 days ago

    Singapore DIGITAL TREASURES CENTER PTE. LTD. Full time

    Roles & ResponsibilitiesOverview:We are seeking an experienced Regulatory Compliance Team Lead to oversee compliance efforts across our organisation. This role requires a strong background in regulatory compliance within the cryptocurrency sector, with additional responsibilities in providing legal support on general business matters. The successful...

  • Regulatory Compliance Team Lead

    1 day ago

    Singapore DIGITAL TREASURES CENTER PTE. LTD. Full time

    Regulatory Compliance Team LeadWe are seeking an experienced Regulatory Compliance Team Lead to oversee compliance efforts across our organization. This role requires a strong background in regulatory compliance within the cryptocurrency sector, with additional responsibilities in providing legal support on general business matters.Key...

  • Service Engineer

    2 weeks ago

    Singapore APAR TECHNOLOGIES PTE. LTD. Full time

    Job Title: Service EngineerWe are seeking a highly skilled Service Engineer to join our team at APAR TECHNOLOGIES PTE. LTD. as a key member of our Data Center Automation team.Key Responsibilities:Provide 24x7 service delivery for Data Center customers in Singapore, ensuring timely resolution of technical issues.Collaborate with project installation,...