Jobs: contact tracing call centre

We are currently expanding and looking for a motivated individual to drive the performance of our contact centre. If you are creative, inspirational and obsessed with creating the ‘WOW’ experience for both our clients and team, we invite you to join our familyJob Description:Support in the seamless day-to-day operation of our contact centre by providing...

As the Contact Centre Manager, you will be responsible for overseeing and optimizing the performance of our contact centre, ensuring that customer interactions are efficient, effective, and aligned with the company's service standards. You will play a pivotal role in driving customer satisfaction, team productivity, and process improvements within the...

As the Contact Centre Manager, you will be responsible for overseeing and optimizing the performance of our contact centre, ensuring that customer interactions are efficient, effective, and aligned with the company's service standards. You will play a pivotal role in driving customer satisfaction, team productivity, and process improvements within the...

Position: Contact Centre Officer (Office Hours)Salary: $2,400 - $2,800 + OTLocation: WestWorking Hours / Days: 8.00am - 5.00pm / 9.00am - 6.00pm (Mon - Fri) 8.00am pm / 9.00am - 1.00pm (Sat)Responsibilities:Handle inbound calls and assist customers to make service appointment via e-booking systemConduct outbound calls and making appointment booking for...

Roles & ResponsibilitiesAs the Contact Centre Manager, you will be responsible for overseeing and optimizing the performance of our contact centre, ensuring that customer interactions are efficient, effective, and aligned with the company's service standards. You will play a pivotal role in driving customer satisfaction, team productivity, and process...

You will manage the operations of our call centre which is a 50-seat call centre handling general and business enquiries, emergency activation and appointment scheduling via multiple channels of communication such as phone, fax and email.You will be involved in resource planning, reviewing processes, staff recruitment and training. You will be responsible...

Responsible for call requests, call handling and coordination work.Customer service excellenceResponsible for update and feedback to usersMonitor and update the systemFile all documentation & recordAny other tasks as assigned Job Requirements:Minimum GCE O LevelsAble to communicate & write English2 Years of Experience in call handling and preferably...

Responsible for call requests, call handling and coordination work.Customer service excellenceResponsible for update and feedback to usersMonitor and update the systemFile all documentation & recordAny other tasks as assigned Job Requirements:Minimum GCE O LevelsAble to communicate & write English2 Years of Experience in call handling and preferably...

Responsibilities:•You will be part of a team of Client Service Associates in a contact centre environment•Conduct tele-engagements to seniors, check-in and assess if there's any changes to their health and social circumstances•Maintain a professional level of care and services •Any other duties assigned from time to timeRequirements:•GCE 'N' / 'O'...

Roles & ResponsibilitiesReports to Contact Centre Team Lead Handle customer service hotline and provide first level of supports from OMNI Channels Resolve customer queries efficiently and escalate problems/issues promptly. Follow Standard operating procedures closely. Work as a team and ensure that the contact centre service level is metDiploma / NITEC /...

Roles & ResponsibilitiesReports to Contact Centre Team Lead Handle customer service hotline and provide first level of supports from OMNI Channels Resolve customer queries efficiently and escalate problems/issues promptly. Follow Standard operating procedures closely. Work as a team and ensure that the contact centre service level is metDiploma / NITEC /...

We are looking for a dynamic and customer-centric individual to join our call center team as a Call Centre Specialist. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAYResponsibilities:Handle inbound / outbound calls, emails, and chats from...

We are looking for a dynamic and customer-centric individual to join our call center team as a Call Centre Specialist. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAYResponsibilities:Handle inbound / outbound calls, emails, and chats from...

-Handle all call matters (calling and following up with existing patients and scheduling new appointments.)-Handle all new enquiry calls from public and converting them into our patients.Requirements-Prior experience in call centre environment-Ability to upsell services in a professional toneRequirementsQualification: A-Level, Diploma, ITC/NTCYears Exp:...

Roles & ResponsibilitiesResponsible for call requests, call handling and coordination work. Customer service excellence Responsible for update and feedback to users Monitor and update the system File all documentation & record Any other tasks as assigned Job Requirements:Minimum GCE O Levels Able to communicate & write English 2 Years of...

Reports to Contact Centre Team Lead Handle customer service hotline and provide first level of supports from OMNI Channels Resolve customer queries efficiently and escalate problems/issues promptly. Follow Standard operating procedures closely. Work as a team and ensure that the contact centre service level is metDiploma / NITEC / GCE O' Level or equivalent...

Reports to Contact Centre Team Lead Handle customer service hotline and provide first level of supports from OMNI Channels Resolve customer queries efficiently and escalate problems/issues promptly. Follow Standard operating procedures closely. Work as a team and ensure that the contact centre service level is metDiploma / NITEC / GCE O' Level or equivalent...

Roles & Responsibilities- 1 year contract (renewable based on performance and headcount needs)- a) 9.00am to 6.00pm (Monday to Friday) and b) 8.20am to 5.20pm (Monday to Friday), 8.30am to 1pm (Alternate Saturday).- AMK- Up to $2300 + PBJob ResponsibilitiesReports to Contact Centre Team Lead Handle customer service hotline and provide first level of...

An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training. We are on a mission to build the world's leading platform and connected community to guide...

Roles & ResponsibilitiesWe are looking for a dynamic and customer-centric individual to join our call center team as a Call Centre Specialist. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAYResponsibilities:Handle inbound / outbound...