Head, Business Continuity

Press Tab to Move to Skip to Content Link

Head, Business Continuity & Resilience, TB support the implementation of the CIB Operational Resilience Framework. The Framework will encompass new Operational Resilience regulations, and relevant areas of Business Continuity and Operational Continuity in Resolution (“OCIR”). Responsibilities include:

• Management of operational resilience risk within Transaction Banking to implement and maintain first line risk ownership, CIB Operational Resilience requirements and Policies/Standards set by the Group Resilience team.
• Coordinate and participate in Operational Resilience squads in CIB and collaborate with stakeholders to meet resilience regulation milestones: identify vulnerabilities, set impact tolerances, prioritise improvements, and self-assessment.
• Development of Transaction Banking resilience capabilities as it applies to TB Group and ensure support to Geographies Resilience teams working closely with CIB resilience and Group resilience teams.
• Leverage capability from the Group Resilience team on design, implementation, and maintenance.
• Address critical vulnerabilities to business services across TB are appropriately prioritized in the relevant QPR.
• Coordinate with CIB Operational Resilience and other Business teams to ensure critical dependencies on operational assets are appropriately prioritized in the relevant QPR.
• Manage escalation of risks relating to Operational Resilience to TB NFRCs and/or CIB Operational Resilience as required.
• Support reporting of Operational Resilience risks and treatment actions to relevant forums regularly.

RESPONSIBILITIES

• Responsible for effectively assessing and helping to manage the Resilience epic and its impact on Strategy, Operating Model, Risk and Controls standards and compliance with regulations, and ensure business processes are aligned with the organization’s strategic goals.
• Collaborate with Technology on futuristic digital opportunities, pre-empt disruptive forces and commercialise innovative use of technologies.
• Lead initiatives to innovate and digitize processes as well as driving collaboration and best practice sharing across the network.
• Support continual experimentation within the Client Journey to deliver outcomes that align to the strategy and product backlog.
• Partner with the Business, taking product programs from Client Journey investment decisions, into design, specification, and solution phases, securing support services from other teams. The term “Product” is used here in a generic sense to describe required capabilities. It includes capabilities that are needed to meet regulatory requirements as well as capabilities for supporting “internal clients”.
• Role model a strong, collaborative business relationship between TB delivery teams across the global footprint.
• Maintain strong lines of communication across our footprint through an effective communication process.

Business

• Provide feedback to CIB Conduct Control Head supporting CIB Operational Resilience, on the overall Group standards on resilience and CIB Operational Resilience Framework

Processes

• Implementation of Group and CCIB-wide guidelines and controls as they apply to TB, develop and/or adapt training materials and templates for operational resilience to ensure effective integration.
• Review and challenge of Important/Critical business services and impact tolerance thresholds for TB. Identify strategic changes or vulnerabilities requiring remediation.
• Participate in workshops, exercises and scenario testing in the identification of vulnerabilities in resilience of operational assets impacting TB. (IT, Data, 3rd parties, people, property etc.)
• Provide view of the response, continuity, recovery plans within Transaction Banking.
• Support the design and implementation of monitoring by Group Resilience to identify changes to the risk profile of operational assets such as high criticality systems, movement of operational capability impacting TB.
• Embed group capability applicable to TB to respond and recover from natural disasters, market events, external attacks and topical situations such as elections.

People & Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations for the team and work in collaboration with risk and control partners
• Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees in line with the banks policies.
• Work with the relevant teams to develop, design and implement control measures and monitoring plans.

Governance

• Ensure that material risks that are brought to stakeholders’ attention which affect business processes and critical systems and projects are monitored, managed (to minimise loss and risk), and escalated accordingly.
• Provide updates/submissions related to resilience treatment, improvement actions and monitoring of risks to relevant meetings such as risk forum, NFRC or QPRs.
• Review of Group policies standards, CIB Resilience Framework and local regulatory requirements through prioritisation within applicable QPRs and subsequent execution by relevant squads.
• Understand the impact of changes to Transaction Banking from Resilience policies, standards and CIB Resilience Framework to ensure the impact is understood.
• Recommend additions/enhancements/changes to the Operational Resilience policy, standard, guidelines, procedures, and controls as applicable.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Provide oversight across the footprint, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
• Through the Business Risk Managers, monitor the effective communication and implementation of regulatory changes.

Key Stakeholders

• TB, Trade and Cash MT
• TB COO MT
• Cash Strategic Pillar Leads
• TB/Trade/Cash Country heads
• Regional COOs
• Internal / External Audit
• Regulators

Other Responsibilities

• Leverage the opportunity provided by Corporate Social Responsibility to enhance the Group’s internal and external reputation and indirectly influence the bottom line.
• Promote the Group’s brand and Here for good with employees, clients and regulators.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Maintain effective communication with key stakeholders, including regulators and staff.

Our Ideal Candidate

• 10+ years of strong understanding of the transaction banking business
• Understanding of Resilience related regulation
• University educated & strong project or programme management experience

Role Specific Technical Competencies

• Manage conduct
• Business Facilitation
• Manage change
• Management of Frontline Risk
• Business Governance & Support
• Service Delivery & Operations

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.