STUDIO EXPERIENCE EXECUTIVE

We are looking for a warm, organised, energetic and service-oriented Studio Experience Executive to support the daily member experience and operations within our gym and fitness environment.

This is more than a reception-counter position. You will be one of the first points of contact for members and guests, helping to create a welcoming, professional and well-organised environment. You will also support membership enquiries, member engagement and the operational coordination required to keep the gym running smoothly.

This position is suitable for someone who enjoys interacting with people, takes pride in delivering good service and is comfortable working in a fast-paced fitness environment.

We are building more than a gym.

Our focus is on fitness, movement, wellbeing, human performance, recovery, discipline and long-term health. We believe that service quality, safety, cleanliness, operational standards and the overall member experience are just as important as the training facilities and programmers we provide.

Our fitness environment is designed to be:

• welcoming and community-oriented
• professional, energetic and supportive
• clean, organised and operationally ready
• suitable for both new and experienced members
• premium without being intimidating

As the business grows, this role may also support our wider gym, Pilates, wellness and multi-site operations according to operational 0requirements.

You will help create a welcoming, positive and professional experience for every member and guest.

Responsibilities include:

• welcoming members and guests upon arrival
• managing daily member check-ins and attendance
• assisting members with bookings, schedules and general enquiries
• supporting new members and trial guests with gym orientation
• helping members understand available facilities, classes, programmers and services
• ensuring members feel acknowledged, comfortable and supported
• maintaining professional service and hospitality standards
• helping to create an organised, positive and energetic environment

You will support daily communication and administrative coordination.

Responsibilities include:

• handling WhatsApp, telephone, email, walk-in and social media enquiries
• responding to member enquiries promptly and professionally
• managing appointments, class bookings and schedule coordination
• maintaining accurate member records and attendance information
• supporting membership administration and package management
• coordinating waitlists, cancellations and class availability
• updating operational information in the Company’s systems
• following up on outstanding member requests and enquiries

Strong responsiveness, communication and follow-through are important for this role.

You will support membership growth and retention through professional engagement and consistent follow-up.

Responsibilities include:

• engaging prospective members and trial guests
• explaining membership options, packages, classes and available services
• supporting membership and package conversion activities
• following up on leads and membership enquiriessupporting the onboarding and activation of new members
• helping existing members with membership-related matters
• supporting member-retention and engagement initiatives
• assisting with gym campaigns, launches, events and promotional activities

The role focuses on understanding members’ needs, building trust and maintaining long-term relationships. You may also be required to support agreed membership and service targets.

You will help ensure that daily gym operations remain organised, safe and operationally ready.

Responsibilities include:

• supporting opening and closing procedures
• ensuring the reception, gym floor and common areas are ready for operations
• monitoring cleanliness, presentation and safety standards
• coordinating with trainers, instructors, cleaners, vendors and other team members
• supporting inventory and stock management
• ensuring towels, amenities, refreshments and operational supplies are available
• assisting with simple administrative reports and operational tracking
• identifying operational or maintenance issues and escalating them promptly
• supporting the implementation of Compa