Service Engineer

1 week ago

Singapur, Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

Service Engineer / Service Manager Working days: Monday - Friday 9am - 6pm Salary: $5,500 - $7,000 Location : Kaki Bukit Job Responsibilities Lead, manage, and mentor the Service Team to ensure high performance, strong technical capability, and consistent delivery of quality service. Oversee daily service operations, including preventive maintenance, corrective maintenance, repair works, and breakdown response for customers across hospitals, nursing homes, and home-care environments. Plan and allocate service manpower effectively to meet operational needs and service turnaround expectations. Review and ensure accuracy of all service documentation, reports, assessments, and maintenance records in accordance with company standards. Drive service excellence by implementing service quality improvements, process enhancements, and compliance with OH&S and infection control policies. Support the promotion and renewal of service contracts; work closely with sales teams on contract strategy and customer engagement. Build and maintain strong customer relationships, acting as the escalation point for complex service issues and ensuring efficient resolution. Monitor performance indicators such as response times, service quality, productivity, and customer satisfaction, and provide regular reporting to management. Ensure all serviced products meet safety requirements and align with company policies and regulatory guidelines. Collaborate cross-functionally with regional service management, logistics, sales, and technical teams to support business objectives. Manage inventory of spare parts, tools, and equipment, ensuring cost efficiency and availability. Lead technical training sessions and ensure continuous upskilling of the service team. Job Requirements Diploma/Degree in Engineering, Computer Engineering/Science, Biomedical Engineering, or relevant technical discipline. Minimum 5 years of service experience in healthcare equipment, medical devices, or related technical field, with at least 2 years in a supervisory or managerial role. Strong understanding of medical device servicing, including smart bed connectivity, IT network integration, HL7/Epic systems, and data integration to EMR/EHR platforms. Cheong Yeat Long | R The Supreme HR Advisory Pte Ltd | EA 14C7279

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