Student Care General Manager

2 weeks ago

Singapur, Singapore LORNA WHISTON SCHOOLS PTE. LTD. Full time

Overview

‘Transforming lives through learning’ is the company’s vision, a far-reaching statement that captures the transformative and life-changing experiences that we aim for our students and our staff to experience.

Responsibilities
  • Oversee the daily operations of Lorna Whiston Student Care centre
  • Ensure overall safety and well-being of students
  • Liaise with HQ and parents with regards to student and Centre matters
  • Mentor, lead and motivate staff in their work
  • Ensure that programmes and activities are carried out as per set curriculum
  • Plan for manpower and logistics
  • Handle parent enquiries, and provide regular updates to parents regarding their children’s well-being and academic matters
  • Ensure proper documentation and timely submission of applications and withdrawals of enrolment
  • Handle fees payment and follow up on fees arrears
  • Maintain updated records of students’ profile and finance matters
  • Other related duties as assigned by the CEO and Head of Schools
Lorna Whiston Brand Ambassador
  • To serve as a front-line representative to families and the external community, providing the best customer service during a customer’s initial admission and enrolment experience
  • Act as brand ambassador and present LW’s programmes to prospective parents and students
  • Know LW programmes’ unique-selling points and continuously learn new features of the various programmes; communicate LW’s ethos and programmes effectively
  • Build relationships with key partners, affiliates and influencers in the communities locally
Qualifications and Experience
  • At least 2 years of relevant experience in managing a Student Care Centre, Childcare Centre, or Kindergarten
  • Minimum Bachelor Degree in Education, or in another field with a PGCE
  • Possess excellent communication skills
  • Meticulous and able to multi-task
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