Senior Application Support Analyst

3 days ago

Singapur, singapore GMP Technologies Full-time SGD 130,000/year

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Job Openings Senior Application Support Analyst (L2 / Production Support)

Responsibilities:

Provide Level 1 & Level 2 application support for enterprise systems
Monitor and ensure daily application health checks before business hours
Analyse and resolve incidents, problems, and service requests
Log and document support activities using JIRA or ticketing tools
Communicate with end users via phone, email, and chat
Collaborate with project, infrastructure, and production teams to resolve issues
Track and report escalated incidents (weekly / ad-hoc reporting)
Support and guide junior team members on operational best practices
Ensure compliance with ITIL processes and support standards

Requirements:

Bachelor's Degree in Computer Science or related discipline
Minimum 6 years of experience in application support, production support, or development
Strong analytical, troubleshooting, and problem-solving skills
Good communication skills , with ability to translate technical issues to non-technical users
Experience supporting applications within Corporate IT, IT Security, HR systems, or similar domains
Familiar with application servers and production environments
Understanding of deployment processes / CI-CD pipelines
Working knowledge of database scripting (e.g., SQL)
Experience with scripting or programming languages
ITIL certification preferred
Certification in Cybersecurity (Nice to have)

Work Schedule (Shift-Based)

To learn more about this opportunity, please contact Yingying at

We regret that only shortlisted candidates will be notified.