Assistant Director

4 weeks ago

Singapore Mindef Full time

Join to apply for the Assistant Director (IT Experience) role at Ministry of Defence of Singapore

Join to apply for the Assistant Director (IT Experience) role at Ministry of Defence of Singapore

What The Role Is

You manage a team that provides integrated employee essential services and MINDEF corporate services across the various MINDEF offices, leading IT support services in a one-stop service model to enhance employee experience.

What You Will Be Working On
  • Lead team managing employee and corporate IT services
  • Manage high transactional volume of service requests
  • Report on health status including case resolution rate and customer satisfaction
  • Engage stakeholders on continuous improvement initiatives
  • Oversee business process re-engineering and digitalisation projects
  • Provide senior management with financial assessments and advice
  • Collaborate across multiple MINDEF/SAF agencies
  • Deliver seamless IT support services
Challenge(s)
  • Balancing governance requirements with customer satisfaction
  • Managing high volume transactional requests
  • Coordinating across multiple stakeholder agencies
What We Are Looking For
  • Education in IT or a related discipline
  • At least 8 years of work experience in IT or service-related field
  • Experience in project and team management in supervisory role
  • Service-oriented mindset with keen interest in innovation and digitalisation
  • Strong interpersonal and communication skills

Only shortlisted candidates will be notified.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Government Administration

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Other roles
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  • Intern, IT Project Operations Support (Jul to Dec 2025)
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