Practice Manager

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Ping Identity is looking for a results-driven Practice Manager to lead and grow our services delivery business. This role is responsible for ensuring high-quality delivery execution, deep collaboration with Sales, and driving predictable, profitable services engagements—whether delivered directly or through partners. You'll be accountable for team performance, customer outcomes, and regional business success.

About Ping Identity: We believe in making digital experiences secure and seamless. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want — without friction or fear. We champion every identity and celebrate differences to empower you to bring your authentic self to work. We are headquartered in Denver, Colorado with offices and employees around the globe, serving many of the world's largest enterprises.

Ping Identity is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

• Customer Engagement & Delivery Execution: Lead end-to-end delivery of Professional Services engagements across the central region, ensuring projects meet scope, budget, and timeline expectations. Serve as an executive sponsor on key accounts, developing strong customer relationships and driving value realization. Collaborate with the GTM and CX teams to diagnose issues, support renewals, and mitigate delivery risk.
  • Sales Partnership & PS Bookings: Partner with Sales and Solution Architects to shape services proposals and scopes of work that align with customer goals. Drive PS attach rate and services bookings through active participation in the sales cycle and strategic account planning. Ensure proper handoff from sales to delivery, and oversee planning for resource staffing and project startup.
    • Partner Co-Delivery: Support the expansion of our partner delivery model by working closely with partner teams on project execution, quality assurance, and delivery reviews. Help define and enforce consistent co-delivery practices and escalations for partner-led or hybrid engagements.
      • Regional Team Leadership: Directly manage a team of delivery consultants, project managers, and architects across the central U.S. Drive utilization, CSAT, margin, and forecast accuracy within the region. Coach and develop talent, identify high performers, and foster a culture of collaboration and accountability.
      Qualifications
      • 8+ years of experience in Professional Services delivery within the SaaS or enterprise software industry.
      • 3+ years of experience leading teams in a customer-facing services or consulting capacity.
      • Strong understanding of project delivery, services scoping, and partner ecosystems.
      • Demonstrated success in regional P&L ownership, including utilization, margin, and bookings management.
      • Excellent interpersonal skills with a customer-first mindset and executive presence.
      • Ability to thrive in a fast-paced, matrixed environment.
      • Bachelor's degree required; technical background or MBA is a plus.
      • Travel up to 25% within region.
      What Success Looks Like
      • Customer deployments are successful and referenceable.
      • Services are scoped, delivered, and staffed efficiently, with clear margin and utilization gains.
      • Partner delivery is coordinated, high-quality, and accountable.
      • The team is high-performing, engaged, and growing.
      Life at Ping

We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. We hire talented, smart, fun, and genuinely nice people who contribute to a strong team culture.

• A company culture that empowers you to do your best work.
• Employee Resource Groups that foster belonging.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives.

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Education Reimbursement
• Commuter Offset (Specific locations)

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