Ops Support Executive, Data Centre

4 days ago

Singapur, Singapore Singtel Group Full time

Overview

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NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We’re searching for a Data Centre Operator to be part of our diverse team of talent here at NCS

Job Summary

Data Centre Operator perform daily operations role and responsible for the day-to-day smooth execution and continuous operations

Job Responsibilities

  • Oversee building and Data Centre facilities recording and reporting on the BMS / EMS / Fire D&P / Chiller / Electrical etc.
  • Administrator for preventative maintenance programs to ensure that equipment is properly serviced & maintained
  • Maintain good documentation of facilities and / or equipment maintenance
  • Prepare monthly SLA reports for equipment uptime, power usage & temperature readings
  • Respond to emergency situation and be on 24×7 standby duty
  • Scheduling and tracking of servicing jobs and vendor management on a day-to-day basis
  • Maintain high customer service level standards
  • Act as Level 1 escalation point for all onsite operational incidents, respond & perform remote requests within SLA
  • Deliver ITIL compliance process conformance for incident, problem and change management
  • Ensure effective implementation of safety, security and customer support policy and procedures
  • Coordinate and provide support to contractors and vendors as well as inspecting completed work
  • Generate accurate and regular reports when required
  • Monitoring and Escalation – Nagios alerts, SolarWinds, NetBackup jobs & etc.
  • Batch jobs processing including backups (e.g. execute/submit, monitor and handle jobs according to work instructions defined)
  • Tape media management for on-site and off-site storage
  • Daily Reports – Server and network monitoring, backup status & etc.
  • Server health checks
  • Initiate prompt actions for tasks indicated on the checklists
  • Provide data & information for Incident Report
  • Liaise with users/customers on project related operational matters
  • Respond promptly to incident and escalate immediately to next level support as per pre-defined procedure
  • Assist in investigating and troubleshooting of reported issues.
  • Assist in enforcing security access authorization base on authorization list provided by Project Manager/Owner
  • Participate in DR Exercise

Requirements

  • Diploma in IT or relevant major
  • 1 year of relevant experience
  • Experience in L1 Support will be strongly advantageous

We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity - and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen .

Learn more about us at ncs.co and visit our LinkedIn career site.

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