Cargo Claims Manager
3 weeks ago
Summary: Manage cargo claims team in handling claims and litigations lodged against CMA CGM Group by customers, lawyers, recovery agents, insurers for APAC and oversee CMA CGM's cargo claims management process, being responsible for a certain number of Port of Discharges (POD), reporting to the Head of Claims, Asia Pacific. Incumbent will oversee a small team of Cargo Claims Handlers. Main Responsibilities Supervise, guide, and support the Cargo Claims Handlers team to ensure effective and timely resolution of cargo claims, maintaining CMA CGM's high standards of accuracy and professionalism throughout the claims process. Ensure consistency in claims processes across all CMA CGM group carriers in APAC while providing oversight and guidance to cargo claims handlers within the region, especially in China and Oceania. Responsible for handling direct customer claims, claims from other carriers, insurers, lawyers and recovery agents with minimal repercussions to operations/markets. Identify potential third party liability and actively pursue cargo claims recovery. Pursue and follow up cargo claims reimbursement from insurers. Maintain and report on end-to-end claims-handling best practices across all platforms provided. Support stakeholders to co-ordinate claims responses in major incidents. Support management with reporting on claims and loss prevention practice, if required. Identify and address process/knowledge gaps to manage the legal and financial exposure faced by CMA CGM in terms of contractual clauses, operational practices etc. Advise operations team on non-standard situations which arise, including pre-carriage pre-delivery and post-delivery phase. Appoint, instruct and manage lawyers for legal proceedings and in major incidents as needed. Minimum Requirements Bachelor's degree in Maritime Law, Maritime Legal Studies, or Marine Insurance preferred. Minimum 5 years of relevant marine insurance and claims experience in claims management with shipowners, ship managers, or P&I Clubs and their correspondents. Strong knowledge of maritime laws and conventions related to cargo liabilities. Hands-on individual with excellent communication skills and proven supervisory abilities. In-depth knowledge of the container liner industry is preferred. Resilient with a sense of urgency and the ability to work well under demanding timelines. Proficiency in business applications and IT tools such as SAP, Excel, Microsoft, etc. This role is opened for local employment only. Salary package (local) & job title shall commensurate with experience. Kindly note that only short-listed applicants will be contacted. #J-18808-Ljbffr
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