Director of Butler Operations

2 weeks ago

Singapur, Singapore Raffles Hotels & Resorts Full time

Director of Butler Operations Raffles Hotels & Resorts – Raffles Hotel Singapore – 5-star luxury hotel in Singapore. Join the world-class Butler department and lead the service experience for ultra-luxury guests. Responsibilities Oversee end-to-end Butler service from pre-arrival to departure, ensuring world-class standards. Ensure flawless execution of daily operations through suite inspections, VIP engagements, and service experience design. Align Butler services with Accor values and integrate standards into dining, wellness, and pre-arrival experiences. Direct and participate in service recovery with a focus on Forbes 5-Star, LQA, HACCP, and guest satisfaction KPIs. Own and manage the Butler Department’s annual Budget, CAPEX, P&L and monthly Forecasts. Partner with Sales & Marketing to develop revenue-generating upsell programs and curated luxury packages. Lead recruitment, onboarding, training, performance management of a world-class Butler team. Champion service audits, hygiene compliance, safety standards and continuous improvement. Support sustainability, CSR programs and local community engagement. Qualifications Diploma or Degree in Hotel or Tourism Management. Minimum 8 years of experience in ultra-luxury hospitality with at least 5 years in senior leadership. Strong Butler and Front Office background; proven experience managing budgets, CAPEX, and P&L. International experience or exposure to global luxury standards. Excellent communication in English; fluency in an additional language is a plus. Outstanding leadership, coaching, financial acumen, high emotional intelligence and cultural sensitivity. Expertise in luxury service standards (Forbes 5-Star, LQA) and visionary mindset. Creativity, experiential innovation, local market insight, crisis management and service recovery skills. Benefits 5-day work week; duty meals provided. Colleague discount and/or preferential room rates at worldwide Accor hotels. Flexible benefits: Dental/Optical, vacation expenses, children’s education. Medical and wellness benefit; comprehensive insurance coverage. Local/Overseas career development and growth opportunities; holistic learning and development. Referrals increase your chances of interviewing at Raffles Hotels & Resorts by 2x #J-18808-Ljbffr

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    2 weeks ago

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