Guest Service Ambassador
7 days ago
Primary Responsibilities Provide professional, courteous, and efficient level of service to all internal and external guests in line with the Standard Operating Procedures. Ensuring a high level of liaison is maintained between front office and all other departments within the hotel. Deliver a level of personalised service that exceeds not only the expectation of the guests but will add a point of difference from the service provided anywhere else within the Serviced Suites. GSTL must always project a professional, business‑like appearance by adhering to the uniform and personal hygiene guidelines. Portrays as a role model, assisting Assistant Guest Relations Manager to train and drive the culture of the team along with the Company’s Core Values. Allocating the room assignment, reviewing of arrival, VIP’s, amenities, and special requests. Coordinates and communicate with relevant departments to ensure all preference and special request are met. To provide supervision, direction, and management of room’s inventory for the Front Office with the objective of ensuring room types of preferences and accommodation is made available upon guest arrival. A competent working knowledge of the property management systems (PMS) and Standard operating process are required in performing Front Office tasks, processes, and systems such as registration, cashiering and room assignment while adhere to all company credit policies to ensure that all revenue expected will be received. Coordinate rooms related site inspections required by Sales. Monitors the ‘Manual Hold’ and ‘Work Order’ rooms. Presence in the guest area during high traffic times to assist the front office employees and to ensure smooth operations. To handle guest complains and feedback, and action on necessary steps for service recovery. Ensure that DM log is accurately updated. To monitor daily and monthly enrollment DISCOVERY Loyalty Program, guest benefits, points submission (if required) To check and verify Guest Service Ambassador cashiering and due out at end of every shift in accordance to set forth guidelines and ensure all cash floats are intact. Necessary reports must be completed and signed. To monitor due out rooms for the day (Departure Report by time) and ensure is cleared by end of the shift. Work closely with the Housekeeping Team to ensure discrepancies are identified. Train and develop team to the highest possible extend. Ensures that trainings are provided for technical, hospitality, communication, management, and organizational skills. Assist in orientation and training of new hires. To undertake any other tasks and assignments assigned by the Assistant Guest Relations Manager and Operations Manager. Ensure efficiency and the maintenance of operational readiness of equipment and supplies. To maintain the overall cleanliness of the Front Office, Lobby, Pacific Lounge and Living Room. Plan, organize, coordinate quarterly activities for guest and recommend ideas to enhance guest stay experience. To continuously strive and monitor Front Office objectives such as TripAdvisor and TrustYou. Process Food and Beverage knowledge and skills to facilitate Pacific Lounge operations during breakfast operations. Preforming of office duties such as associate work schedules and timesheets and monthly reports. Requirements Has excellent background in guest or customer service. #J-18808-Ljbffr
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Guest Service Ambassador
7 days ago
Singapur, Singapore Pan Pacific Orchard, Singapore Full timeGuest Service Ambassador (Front Office) Pan Pacific Orchard, Singapore – award‑winning destination hotel located on Orchard Road. It was designed by WOHA and features four themed open‑air terraces: Forest, Beach, Garden and Cloud. The hotel is operated by Pan Pacific Hotels Group, a member of UOL Group Limited, and continues to earn global recognition...
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Guest Service Ambassador
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Guest Service Ambassador – Call Centre
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Guest Experience Ambassador
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Lobby Guest Experience Ambassador
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Guest Service Ambassador
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Singapur, Singapore Pan Pacific Orchard, Singapore Full timeJoin to apply for the Guest Service Ambassador (Call Centre - Service One) role at Pan Pacific Orchard, Singapore Pan Pacific Orchard, Singapore is an award‑winning destination hotel, recognised with multiple accolades for its excellence in both design and hospitality. Featuring the visionary architecture of renowned WOHA, the hotel is located in the...
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Guest Experience Ambassadors
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