Service Operations Analyst

1 week ago


Singapur, Singapore Synapxe Full time

Service Operations Analyst - SAP BRIM (NBS) Position Overview Service Analyst provides comprehensive application support to users, handles technical issues and ensures the reliability and performance of our systems. In this role, you manage and resolve application-related issues, perform daily service health monitoring, conduct server maintenance, and implement improvements to enhance system resiliency. In addition, you also investigate incidents across key technologies and application domains, bringing a structured, analytical approach to diagnosing and resolving user-reported issues. Responsibilities Provide applications troubleshooting and on-site support Simulate user problems to resolve operating difficulties Coordinate activities to identify, diagnose and rectify problems Develop mitigating and/or preventive solutions Assist in investigation of complex user reported issues Support in the testing, installation and deployment of applications and patches Perform regular maintenance checks on the applications Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity Requirements Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field Minimum of 6 years of experience in IT service management or related roles Proven experience in managing service operations, incident management, and problem resolution Experience working with third-party service providers and vendors Apply Now NOTE: It only takes a few minutes to apply for a meaningful career in HealthTech - GO FOR IT #J-18808-Ljbffr



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