Field Service Engineer
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Our client is a leading provider of document solutions and digital imaging services, specializing in secure document management, archiving, and workflow processing. You will provide Tier 2 technical support for complex technical issues, escalations, and equipment installations, ensuring consistent, high-quality customer support.
Responsibilities- Handle escalated technical issues, troubleshoot software, network, connectivity, and system-related problems, and document solutions for knowledge sharing.
- Perform on-site equipment installations, configure system settings, and verify functionality before handover to end users.
- Install, configure, maintain, and troubleshoot related software and hardware systems, including updates and routine health checks.
- Perform system calibration, diagnose quality-related issues, and ensure consistent output through regular checks and maintenance.
- Diploma in Information Technology, Computer Engineering, Electronics, or related field
- Minimum 2 years in a technical support or field engineering role
- Hands-on experience in equipment installation, configuration, and troubleshooting
- Working knowledge of networking, authentication, and directory services, including TCP/IP, DNS, LDAP, and Active Directory
- Experience with system configuration, software troubleshooting, and maintenance is an advantage
- Strong problem-solving skills and customer-facing communication skills
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