Customer Quality Advocate

9 hours ago

Singapur, singapore Schneider Electric Full-time

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Join us as a Customer Advocate Specialist and become the champion our customers deserve. You'll lead our VIP Program, drive customer-centric culture change, and ensure the customer voice is heard in every important decision we make. What will you do

Accountable for the fast and effective resolution of customer complaints on quality for all product ranges
Determine recurrent and severe customer issues, their containment, root cause analysis, correction, and prevention
Eliminate dissatisfaction by ensuring customer issues for all product ranges are well managed and ultimately prevented
Ensure a reliable process is operating to solve customer quality complaints fast and effectively, including warranty returns and replacements
Escalate customer issues to the right organization whenever needed, and support collaborative resolution in the customer's best interest
Ensure all customer issues are regularly analyzed in order to identify top issues and launch projects to prevent them
Collaborate with other organizations in order to contain, correct, and prevent problems affecting customers
Lead the execution of containment actions for known problems
Usage of Issue to Prevention (I2P) process and systems (BFO) to drive fast resolution
Projects hand-over and DLP/ warranty support
Key member to the handover process from the projects team to the quality and services team with proper documentation and installed based information
Joint site visits, meet customers to address complaints and present resolutions
Tight coordination and follow-up with the factory and experts for resolution
Review the Technical Analysis report before presenting to customers
Coordinate experts' intervention whenever required

What are the key skills we are looking for

Technical fluency with strong problem-solving skills
Customer-focused
Foster collaborations and networking
Effective communication
Strategic and decision making
Results driven

What qualifications will make you successful

Degree in Engineering or equivalent
At least 5 years of relevant experience
Customer oriented mindset – experience in handling customer inquiries
Advanced problem-solving skills
Strong consultative and analytical skills
Knowledge in continuous improvement methodology and change management
Strong influencing skills with a global mindset
Proven ability to work in a highly matrixed and multicultural environment
Communication and presentation capabilities

What's in it for me

Lead high-impact programs that directly improve customer satisfaction and loyalty
Work in a role where your advocacy shapes business strategy and culture
Collaborate with passionate teams committed to delivering exceptional experiences
Grow your career through leadership opportunities and strategic project ownership

Bring your passion for customers to a team that's ready to listen — apply today Rewards designed for you Our Total Rewards is our way of saying: We see you and we value you. It's more than just pay and benefits—it's a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we're here for what matters most to you. Discover more at our Career Page.

Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today €40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries You must

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Customer Quality Advocate

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