Application Production Support L2

3 days ago

Singapur, singapore Argyll Scott Full-time

We are seeking a Senior Application Support Engineer to provide L2 production support for critical Real-Time Payments applications within a global banking environment.

The role focuses on production incident and problem management, RCA, service stability and operational excellence across a high-availability, transaction-driven payments environment.

Key Responsibilities
  • Provide L2 support and troubleshoot critical production incidents in a 24x7 environment.
  • Lead incident/problem management, RCA and permanent remediation .
  • Monitor application health and perform technical troubleshooting and BAU automation.
  • Work closely with global support, infrastructure, development and business teams.
  • Support patching, vulnerability remediation, release activities and service governance .
  • Act as a senior technical escalation point for complex production issues.
Key Requirements
  • 10+ years’ IT/Application Support experience , preferably within Banking or Payments.
  • Strong experience supporting high-availability, real-time transaction applications .
  • Hands‑on experience with Unix/Linux, Windows, SQL/Oracle/DB2/PLSQL .
  • Exposure to JDBC, XML/JSON, MQ/RabbitMQ, Microservices and MuleSoft .
  • Strong ITIL, ServiceNow, monitoring, incident/problem management and RCA experience.
  • Payments experience across RTGS, Real-Time, Domestic or Cross-Border Payments .
  • Finacle or payment orchestration experience is highly desirable.
  • Dyantrace, splunk expertise in Finacle is most preferred
  • Strong troubleshooting and stakeholder communication skills.

Contract: 12 months, extendable