Application Production Support L2
3 days ago
Singapur, singapore
Argyll Scott
Full-time
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We are seeking a Senior Application Support Engineer to provide L2 production support for critical Real-Time Payments applications within a global banking environment.
The role focuses on production incident and problem management, RCA, service stability and operational excellence across a high-availability, transaction-driven payments environment.
Key Responsibilities- Provide L2 support and troubleshoot critical production incidents in a 24x7 environment.
- Lead incident/problem management, RCA and permanent remediation .
- Monitor application health and perform technical troubleshooting and BAU automation.
- Work closely with global support, infrastructure, development and business teams.
- Support patching, vulnerability remediation, release activities and service governance .
- Act as a senior technical escalation point for complex production issues.
- 10+ years’ IT/Application Support experience , preferably within Banking or Payments.
- Strong experience supporting high-availability, real-time transaction applications .
- Hands‑on experience with Unix/Linux, Windows, SQL/Oracle/DB2/PLSQL .
- Exposure to JDBC, XML/JSON, MQ/RabbitMQ, Microservices and MuleSoft .
- Strong ITIL, ServiceNow, monitoring, incident/problem management and RCA experience.
- Payments experience across RTGS, Real-Time, Domestic or Cross-Border Payments .
- Finacle or payment orchestration experience is highly desirable.
- Dyantrace, splunk expertise in Finacle is most preferred
- Strong troubleshooting and stakeholder communication skills.
Contract: 12 months, extendable