Centre Manager

JOB PURPOSE

The Centre Manager / Nurse Manager is responsible for the safe, effective and efficient running of the IKC dialysis centre. The role leads the nursing and administrative team to deliver quality, patient-centred haemodialysis care. It also ensures compliance with MOH licensing requirements and IKC's clinical and operational standards.

DUTIES AND RESPONSIBILITIES

Clinical Governance and Quality

• Implement and uphold IKC's Standard Operating Procedures (SOPs), clinical policies and protocols, and review them periodically with the Assistant Director, Healthcare Services and the Medical Director.

• Ensure strict compliance with infection prevention and control practices, and conduct regular audits of infection control, water quality and equipment safety.

• Monitor clinical quality indicators and drive improvement initiatives with the Senior Nurse Clinician and Nephrologist.

• Oversee incident reporting, investigation and follow-up, including root cause analysis and corrective actions.

Centre Operations

• Manage day-to-day operations of the centre, including patient scheduling, treatment capacity and workflow.

• Ensure the centre maintains its MOH licence under the Healthcare Services Act (HCSA) and is ready for inspections, audits and accreditation reviews at all times.

• Implement and test the centre's Business Continuity Plan and emergency response procedures, including medical emergencies, fire drills and service disruptions.

• Coordinate with vendors on equipment maintenance, consumables and facility matters.

• Ensure accurate and secure patient records in line with PDPA and IKC's data policies.

People Management

• Lead, supervise and support the nursing and administrative staff at the centre.

• Plan manpower requirements and staff rosters to ensure safe staffing levels.

• Participate in recruitment, onboarding and confirmation of nursing and administrative staff.

• Conduct performance appraisals, provide regular feedback and address staff performance or conduct issues together with People & Culture.

• Maintain and update work instructions and job descriptions for centre roles as needed.

Training and Development

• Identify training needs and plan the centre's annual training programme for nursing staff, in line with IKC's training roadmap.

• Conduct in-house clinical training and competency assessments.

• Track staff attendance at external courses and follow up on post-training application.

• Ensure nursing staff maintain valid SNB registration, practising certificates and mandatory certifications (e.g. BCLS).

Patient Services and Stakeholder Engagement

• Manage patient admissions and referrals, working with hospitals, medical social workers and other referral partners.

• Promote a patient-centred environment, and handle patient and family feedback and complaints promptly and professionally.

• Build and maintain effective relationships with MOH, restructured hospitals, community partners and other stakeholders.

Finance and Resource Management

• Manage the centre's operating budget, monitor expenditure and identify cost-containment opportunities without compromising care quality.

• Provide input on procurement of equipment, consumables and services in accordance with MTFA's procurement policies.

• Raise IT and system needs, and follow up on their resolution with the relevant teams.

Reporting and Advisory

• Prepare regular operational, clinical and financial reports for management.

• Advise the Assistant Director, Healthcare Services and the IKC Management Committee on significant operational, clinical and risk matters.

Others

• Perform any other duties as assigned by the IKC Management Committee and the CEO.

REQUIREMENTS

• Registered Nurse with the Singapore Nursing Board and a valid Practising Certificate

• Post-basic qualification in Renal / Nephrology Nursing preferred

• At least 5 years of haemodialysis nursing experience, including 2 years in a supervisory or management role

• Sound knowledge of HCSA and MOH regulatory requirements for dialysis centres

• Strong leadership, communication and problem-solving skills

• Proficient in Microsoft Office / Google Workspace

Official Working Hours: Based on approved roster.

Official Workplace: The incumbent may be deployed to any IKC centre based on operational nee