M11 - Low Code Engineer
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We are seeking an Application Support Engineer to provide day-to-day operational support for enterprise low-code applications built on Microsoft Power Platform and OutSystems. The successful candidate will be responsible for incident management, troubleshooting, user support, application monitoring, and service request fulfilment to ensure smooth and reliable business operations.
Key Responsibilities Application Support & Incident Management- Provide Level 1 and Level 2 technical support for low-code applications.
- Investigate, troubleshoot, track, and resolve application incidents and user-reported issues.
- Monitor application availability, performance, and operational health.
- Escalate complex technical issues to the relevant development or support teams.
- Manage user access, permissions, and application security roles.
- Troubleshoot authentication, authorization, and access-related issues, including Microsoft Entra ID integration.
- Respond to user enquiries and fulfil application-related service requests.
- Support application configurations, integrations, and DevSecOps processes.
- Implement approved configuration changes and minor application updates.
- Coordinate application testing, deployment, and release activities.
- Validate completed service requests against business requirements.
- Follow established incident, problem, and change management processes.
- Maintain application support documentation, knowledge articles, and troubleshooting guides.
- Document known issues, resolutions, and workarounds.
- Prepare monthly operational reports covering incidents, service requests, and application performance.
- Diploma or Degree in Information Technology, Computer Science, or a related discipline.
- Experience providing application support for low-code platforms, preferably Microsoft Power Platform or OutSystems.
- Familiarity with Microsoft Power Apps, Power Pages, Dataverse, and Power Platform environments.
- Knowledge of application access management, authentication, and security roles.
- Experience in incident investigation, troubleshooting, and issue resolution.
- Familiarity with ITIL processes, including Incident, Problem, and Change Management.
- Understanding of application integrations, testing, deployment, and DevSecOps practices.
- Strong analytical, problem-solving, communication, and stakeholder management skills.
- Experience supporting Microsoft Power Platform or OutSystems applications in an enterprise environment.
- Familiarity with Microsoft Entra ID, standard/custom connectors, and application integrations.
- Experience with application monitoring, operational reporting, and technical documentation.
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