General Manager Education

Chess Grande is a growing chess education company in Singapore, providing enrichment programmes for children through our learning centre, partner schools, private coaching, holiday camps, tournaments and special events.

As we continue to expand our programmes and operations, we are looking for a capable and independent General Manager to oversee our daily business activities and lead our operational team.

This is an opportunity for an experienced education or operations professional to take on a broader leadership role within a growing company.

Company: Chess Grande Pte Ltd

Location: Singapore

Salary: S$4000- 4,500 per month

Employment Type: Full-Time

Chess Grande is a growing chess education company in Singapore, providing enrichment programmes for children through our learning centre, partner schools, private coaching, holiday camps, tournaments and special events.

As we continue to expand our programmes and operations, we are looking for a capable and independent General Manager to oversee our daily business activities and lead our operational team.

This is an opportunity for an experienced education or operations professional to take on a broader leadership role within a growing company.

The General Manager will be responsible for ensuring the smooth and effective operation of Chess Grande's programmes, employees, facilities and customer service.

You will oversee the operational team, coordinate with our coaching leadership, maintain relationships with schools and parents, and ensure that programmes and events are professionally delivered.

We are looking for someone who is confident making decisions, solving problems, managing people and taking ownership of business operations.

The successful candidate should be comfortable working independently and establishing practical systems to improve efficiency and accountability.

• Oversee the day-to-day operations of Chess Grande's centre, school programmes, private lessons and enrichment activities.
• Ensure programmes are properly staffed, organised and delivered.
• Identify and resolve operational problems independently.
• Establish and improve operational procedures.
• Monitor administrative processes, programme schedules and operational deadlines.

• Supervise and manage the operational team.
• Assign responsibilities, establish expectations and monitor performance.
• Conduct regular management meetings and staff briefings.
• Address employee performance and operational concerns.
• Coordinate recruitment, onboarding and staffing requirements.
• Work closely with the Chess Coaching Coordinator on coach deployment and replacement arrangements.

• Maintain professional relationships with partner schools.
• Respond to operational feedback and complaints.
• Handle escalated parent concerns.
• Ensure high standards of customer service.
• Coordinate appropriate solutions to service and programme delivery issues.

• Lead the planning and execution of tournaments, holiday camps, student activities and company events.
• Develop event plans, timelines, budgets and operational requirements.
• Establish event objectives and performance indicators.
• Coordinate staffing, logistics, equipment and venue arrangements.
• Conduct pre-event reviews and staff briefings.
• Supervise event execution and resolve operational problems.
• Conduct post-event reviews and recommend improvements.
• Develop engaging and enjoyable experiences for participants and families.

• Monitor basic operational budgets and expenditure.
• Review programme costs and resource requirements.
• Identify opportunities to improve operational efficiency.
• Oversee facilities, equipment and purchasing requirements.
• Ensure appropriate documentation and approval of expenditure.

• Prepare weekly operational updates for the Managing Director.
• Identify operational risks and recommend solutions.
• Monitor team performance and outstanding responsibilities.
• Establish practical management and reporting systems.
• Implement improvements that support the company's continued growth.

• At least 3 years of relevant experience in operations, centre management, programme management o