Assistant Shop Manager

Are you highly organised, responsible, customer-focused, and confident in managing daily business operations independently?

LVL Music is seeking a proactive and service-oriented Assistant Shop Manager to oversee the daily operations of our established music academy and musical instrument shop. This is a pivotal position within our company. You will be trusted to take ownership of routine centre operations, coordinate with team members, and act as the primary person-in-charge when management is unavailable.

We value initiative, accountability, and a strong service mindset more than musical instrument knowledge.

• Inquiry Management: Respond promptly to customer enquiries through WhatsApp, email, phone, and in-person visits.

• Service Guidance: Assist clients with music lessons, instrument purchases, rentals, repairs, and general enquiries.

• Resolution Ownership: Handle customer complaints professionally and resolve routine issues independently.

• Relationship Building: Proactively follow up on outstanding requests to maintain positive relationships with existing customers.

• Centre Oversight: Manage daily operations to ensure smooth workflows and act as the designated person-in-charge when management is out of the office.

• Logistics & Scheduling: Coordinate music lesson schedules, teacher appointments, customer visits, and room bookings.

• Documentation: Prepare invoices, track payment records, and manage instrument rental agreements (renewals, returns, and system updates).

• Order Fulfilment: Process online orders, coordinating the required packing, deliveries, and customer collections.

• Stock Audits: Conduct regular stocktaking, inventory counts, and update product quantities accurately in the computerised business system.

• Supplier Coordination: Manage incoming stock shipments, track supplier deliveries, and report any stock discrepancies to management.

• Merchandising: Ensure retail displays, storage areas, and the overall centre environment are kept organised and presentable.

• Internal Alignment: Coordinate closely with sales staff, music teachers, and management to ensure seamless daily schedules.

• Sales Collaboration: Support the Sales & Business Development team with order processing, quotations, and administrative arrangements.

• Workflow Optimisation: Take the initiative to suggest and implement improvements for workflows, customer service, and overall operational efficiency.

• Experience: At least 2 years of relevant experience in retail operations, administration, customer service, or a similar supervisory role.

• Skills: Excellent organisational, multitasking, and system skills. Comfortable using WhatsApp, email, Microsoft Excel, and computerised business systems.

• Communication: Confident, professional, and friendly written and verbal communication style.

• Mindset: A reliable team player who can work independently, take complete ownership of tasks, and make sound decisions without constant supervision.

• Industry: Experience in a music school or retail hub is an advantage, but not essential.

Work Week: 5-day work week (44 hours total), inclusive of Saturdays and Sundays .

Rest Days: 2 rest days per week, generally scheduled on weekdays.

Growth: Professional, supportive environment with clear training and career development opportunities.