Quality Delivery Analyst

Responsibilities

• About the Team The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.
• Responsible for supporting the decision making of APAC Search capacity planning by closely following global manpower distribution and conducting ROI analysis
• Responsible for providing insights into the sustainable and effective global functioning of the organization based on business operations and future planning.
• Responsible for establishing effective cross-function workflow processes with HR/Product Operations services with close collaboration and communication with relevant teams as well as business teams
• Responsible for engaging in the implementation, iteration, and post-mortem of the workflows as needed
• Responsible for independently leading projects in re-org and workforce optimization, driving internal communications and progresses, coordinating with external departments, conducting risk flagging and hedging, and leading post-mortem analysis
• Responsible for running projects in closed cycles, taking responsibility for the project deliverables, and drawing experience
• Responsible for actively analyzing the status quo of the organization and providing insights into potential issues or development areas, initiating and leading projects addressing such topics accordingly, and effectively guide and coordinate collaborations across regions/functions/departments

Qualifications

• Minimum Qualifications:
  Experience in building processes and leading projects for small/medium multi-cultural teams
• Significant experience in data analysis, project management, and cross-function workflow processes
• Strong verbal and written communication skills and the ability to partner with the leadership team
• Preferred Qualifications:
  Tech and data science related experiences are big plus

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We\'re resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Trust & Safety

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Quality Assurance

Industries

• Technology, Information and Internet

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