Client Services Executive

11 hours ago

Singapur, singapore Helu-Trans (S) Pte Ltd Full-time

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Job Responsibilities:

To communicate clearly and concisely with colleagues & clients (especially on client's request and instructions)
To perform administrative works, such as but not limited to generating costing, preparing quotation, filing, billing, follow-up with job files in a timely and accurate manner
Attend to clients' request in a timely manner to email / request. Manage client's expectation
Prompt and accurate update of data in Salesforce. Ensure documentation and entries in Salesforce comply to the standard operating procedures of various department. Ability to identify inconsistent data.
Coordinate and execute premier customer services according to quotation and costing with the support of the relevant departments to achieve customer's satisfaction
Plan and prepare the required resources to ensure that the services are in accordance with the quotation and costing
Actively seek and consolidate information, process request from clients for Operations/Warehouse preparation and planning
Main liaison with the other departments to ensure a timely and professional execution of project
Monitor and ensure that project is delivered in a timely and correct manner
Actively collect feedback from client for review and improvements. Share the feedback with the other departments for learning points and self-improvements

Job requirements: