Business Analyst

About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. About The Project This is a government digital services platform focused on customer service and integration with multiple backend systems. The role involves strict compliance with national IT governance standards, security protocols, and service-level agreements (SLA) for production support. We are seeking a versatile professional who can operate effectively as both a Business Analyst (BA) and a Quality Assurance (QA) Specialist for a large-scale public sector application. The ideal candidate will work closely with public service stakeholders, interpret evolving requirements, ensure compliance with public sector standards, and coordinate quality activities while still being able to perform hands‑on testing when needed. This hybrid role is essential for bridging communication between business needs and technical implementation while safeguarding product quality across a complex, evolving environment. Key Responsibilities Business Analysis Collaborate with public sector stakeholders to gather, clarify, and refine business requirements. Facilitate workshops, interviews, and requirement elaboration sessions with multiple agencies and user groups. Analyze policy, procedural, and regulatory documentation and convert them into structured functional and non‑functional requirements. Produce clear and actionable documentation (user stories, acceptance criteria, BRDs/FRDs, process flows). Manage and prioritize requirements in a frequently changing environment. Support backlog grooming and ensure proper scope alignment. Ensure requirements meet public sector standards for accessibility, compliance, and security. Act as a liaison between stakeholders, delivery teams, and QA functions. Quality Assurance Management Lead and coordinate QA activities across the project, ensuring comprehensive coverage for all releases and major features. Develop and maintain test strategies, quality plans, and test governance practices. Ensure proper traceability from requirements through testing and validation. Oversee defect lifecycle management, ensuring timely resolution and transparent communication with development teams. Participate in release readiness assessments and provide quality risk evaluations. Establish or improve QA processes, templates, and standards for the project. Collaborate with PM and stakeholders to align quality expectations with delivery timelines. Perform hands‑on testing (functional, regression, exploratory) when needed to validate critical features or support tight deadlines. Support stakeholders during UAT, including guidance, coordination, and validation of feedback. Required Skills And Qualifications 3+ years of combined experience in Business Analysis, Quality Assurance, or hybrid roles. 2+ completed commercial projects. Experience working on public sector or large‑scale enterprise systems. Strong understanding of QA methodologies, test management practices, and software delivery lifecycles. Ability to navigate complex, ambiguous, and evolving requirements. Proficiency with tools such as GitLab Board, or similar. Experience writing user stories, acceptance criteria, and detailed requirement documentation. Ability to produce and oversee test plans, test strategies, and quality metrics. Excellent analytical, communication, and stakeholder relationship skills. Comfortable working in multi‑agency or multi‑department environments. Nice‑to‑Have Experience with public sector accessibility standards (e.g., WOGAA). Background in managing UAT cycles or coordinating large stakeholder testing groups. Familiarity with Agile approaches iterative requirement refinement. Exposure to automation frameworks (not required but beneficial). Understanding security and data privacy considerations for public services. Key Attributes Highly organized and detail‑oriented Comfortable balancing strategic oversight with hands‑on execution Adaptable to shifting priorities and evolving requirements Strong analytical and critical thinking capabilities Clear, structured communicator Proactive in identifying quality risks and process improvements Let's talk about what's in it for you Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self‑development every year with a huge selection of learning opportunities to choose from. As 'Architects of Positive Futures', Capgemini actively supports the community in 3 ways: Diversity and Inclusion - we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age. To support our commitment to diversity and inclusion, we celebrate special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International Day of People with Disabilities. Our Employee Resource Groups and OutFront support the grassroots passion of employees to drive our diversity agenda and effect change. Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days. Environmental Sustainability - Capgemini joined the CDP's (Carbon Disclosure Project) prestigious 'A list' for its commitment to the Net‑Zero economy. We are focusing on helping our clients transform towards more sustainable business models and committing to reduce our own carbon emissions (GHG) by 20% per employee by 2020. Recognised by Ethisphere as one of the World's Most Ethical Companies for the last 8 years in a row, ethics and values are at the heart of Capgemini's corporate culture and business. Embedded in our DNA, our seven values - Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty - have remained the same since company inception in 1967. To see how we bring these values to life, click here to listen to some of our employee’s stories. Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures. #J-18808-Ljbffr