Airfreight Operations Manager
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We are looking for an experienced Airfreight Operations Manager to oversee our airfreight operations, manage shipment activities, ensure regulatory compliance, and lead the operations team. The role also involves managing commercial activities, optimising costs, and supporting business development to drive operational efficiency and business growth.
Job Description Operations & Shipment ManagementOversee end-to-end import, export, transshipment, cross-dock, and consolidation air shipments.
Manage bookings, cargo collection, routing, and final delivery coordination with airlines and ground handlers.
Resolve shipment delays, cargo damage, and operational escalations.
Ensure accurate execution of Master Air Waybills (MAWB) and House Air Waybills (HAWB).
Ensure compliance with Singapore Customs procedures, TradeNet permit declarations, IATA Dangerous Goods Regulations (DGR), and the Regulated Air Cargo Agent Regime (RCAR).
Negotiate spot rates, block space agreements (BSAs), and allocations with commercial airlines.
Manage the department's profit and loss (P&L), gross margins, and cost optimisation.
Support business development activities.
Supervise, mentor, and train air operations and documentation staff.
Track Key Performance Indicators (KPIs), such as on-time performance (OTIF), chargeable weight growth, and zero-error customs compliance.
5 to 10 years of progressive experience in airfreight operations, freight forwarding, or logistics management.
Proficiency in industry systems such as CargoWise, CCN (Community Network), and TradeNet.
IATA or Dangerous Goods Regulations (DGR) certification is strongly preferred.
Proficiency in spoken and written English is required. The role also requires the ability to communicate in Mandarin with China-based regional colleagues, overseas vendors and business partners to support daily airfreight operations and coordination.
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