Assistant Executive,Customer Service
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As the Assistant Executive, Customer Service Liner, you are responsible for providing support to the customer service team. This includes handling customer inquiries and complaints, maintaining accurate records, and providing assistance with other customer service-related tasks.
Job ResponsibilitiesHandle customer inquiries via phone, email, or other communication channels
Prepare and process customer orders, shipments, and invoices
Coordinate with internal teams, such as operations and sales, to resolve customer problems and ensure customer satisfaction
Maintain customer databases and records to track customer interactions and issues
Prepare and present customer service reports to management
Assist with the preparation of marketing materials and campaigns
Provide support to customer service team members as needed
Perform other related duties as assigned by management
Diploma in any field
1 year of experience in customer service preferred