Assistant Executive,Customer Service

2 days ago

singapore Samudera Shipping Line Ltd Full-time
Job Description

As the Assistant Executive, Customer Service Liner, you are responsible for providing support to the customer service team. This includes handling customer inquiries and complaints, maintaining accurate records, and providing assistance with other customer service-related tasks.

Job Responsibilities
  • Handle customer inquiries via phone, email, or other communication channels

  • Prepare and process customer orders, shipments, and invoices

  • Coordinate with internal teams, such as operations and sales, to resolve customer problems and ensure customer satisfaction

  • Maintain customer databases and records to track customer interactions and issues

  • Prepare and present customer service reports to management

  • Assist with the preparation of marketing materials and campaigns

  • Provide support to customer service team members as needed

  • Perform other related duties as assigned by management

Job Requirement
  • Diploma in any field

  • 1 year of experience in customer service preferred