Field Service Engineer

1 week ago

Singapore Esco Full time
Overview

Esco Lifesciences Group provides enabling technologies, products, and services to the life sciences and healthcare industries, supporting academic research and scientific discoveries, clinical practice, as well as biopharmaceutical R&D and manufacturing. Headquartered in Singapore, Esco has an extensive sales network in over 100 countries, direct sales and service offices in over 20 countries, 8 manufacturing, and R&D hubs in the US, Europe, the UK, China, Singapore, Indonesia, and over 1300 employees worldwide.

Esco is poised to benefit from the sustained growth of the healthcare and biopharma industries in Asia and globally. Esco has achieved market leadership in China, and globally, in multiple categories within some of the fastest-growing segments — with China being its largest and fastest-growing market. As a Singapore-headquartered company, Esco is a nexus of East and West, bridging technologies, products, and talent across the world, with global operations spanning the US, Europe, and Asia.

Job title

Service Engineer

Main duties

The ideal candidate will be involved with equipment installation, after-sales services such as calibration, certification and preventive maintenance, and service documentation and reports. Candidate must have strong interpersonal skills, independent, and able to work under pressure in a fast-paced environment.

Responsibilities
  • Field service support for Esco products
  • Handle all breakdown calls in the earliest response time
  • Ensure a high level of customer satisfaction and effectively manage customer expectations
  • Prepare field service reports and related documentation
  • Monitor repairs and maintenance activities to ensure operational efficiency and to target required hours for machine repair
  • Responsible for decisions when to instigate the escalation process in order to resolve a customer concern/issue
  • Perform troubleshooting, commissioning, and certification of units promoted
  • Provide effective teamwork, building a strong relationship with customer contacts
  • Carry out hands-on training for field service organizations internationally when needed
The ideal candidate would possess
  • Diploma or Degree in Engineering
  • With at least one (1) year working experience in equipment repair and troubleshooting
  • Fresh graduates are welcome to apply
  • Good command of spoken and written English
  • Good analytical and problem-solving skills
  • Willing to travel locally and abroad
Seniority level
  • Associate
Employment type
  • Full-time
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