Logistics / Customer Service Officer

24 hours ago

singapore PEOPLE PROFILERS PTE. LTD. Full-time
Industry: Logistics MNC Environment Permanent role (AWS Guaranteed + Variable Bonus + Sign-on Bonus) Responsibilities:
  • Ensure customer’s orders are processed in a timely and accurately manner
  • Ensure reports are submitted on a timely to established customer’s schedules
  • Investigate root-cause of operation incidents and service failures, make recommendation to the CS Managers / Management for improvements
  • Liaise and update customer closely to resolve customer orders or shipments related issues
Cycle Count
  • Initial cycle count as per schedule
  • Ensure proper keeping of cycle count sheet for audit trail purpose
  • Be responsible in reconciling all stock discrepancies
Others
  • Inventory Management for Customer’s WMS system
  • Ensure all billings are done timely & accurately with all necessary supporting documents
  • Adhere to relevant Standard Operating Procedures (SOP) and Work Instructions (WI).
  • Maintain and ensure safe keeping and traceability of relevant customer’s document / records
  • Capture and update on all CSD KPI measurement, orders management, and orders’ turnaround time metrics etc.
  • Collate and compute the monthly KPI report
  • Achieve & maintain consistent KPI, make suggestions to improve when necessary
Requirements:
  • Preferably Diploma in Logistics or Business Admin
  • Customer Service Orientated and team player
  • Product and System knowledge & MS Office Skills

Job ID: JOB-00395

All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.