Control Hub Manager, Bedok Depot

We are seeking an experienced and driven individual to lead our Municipal Services Control Hub operations. As a Manager, Control Hub, you will oversee facilities management, fleet technology systems, driver safety programmes, municipal waste operations and stakeholder engagement to ensure efficient, compliant and high-quality service delivery across the business.

• Manage the day-to-day depot operational facilities and maintenance matters

  Ensure facilities remain safe, operational, compliant, and fit for purpose

  Conduct routine inspections to maintain facility standards and operational readiness

  Drive continuous improvement initiatives to enhance operational efficiency and service reliability

• Lead and manage depot reinstatement, renovation, upgrading and expansion projects, including project planning, budgeting, procurement, contractor management and stakeholder coordination

  Ensure projects are delivered on schedule, within budget and in compliance with contractual, regulatory and quality requirements, including authority submissions and approvals where required

• Manage depot lease agreements, tenancy matters, lease renewals and lease extension applications, while monitoring tenancy obligations and critical lease milestones

  Liaise with landlords, consultants, legal representatives and regulatory authorities on property-related matters

  Oversee the renewal of depot licences, permits and operational approvals, ensuring timely submissions and proper maintenance of tenancy and regulatory records

• Serve as the primary liaison with NEA on contractual, licensing and operational matters relating to municipal waste collection

  Manage municipal waste collection contracts, including contractual obligations, deliverables, KPIs and responses to NEA enquiries

• Oversee IoT-enabled systems and smart fleet technologies deployed across waste collection vehicles and operational assets

  Manage fleet technology platforms, including telematics, GPS tracking systems, onboard cameras, sensors and vehicle diagnostics, ensuring system reliability and data integrity

  Liaise with technology vendors and service providers, analyse operational data and drive improvements in fleet performance, productivity and service delivery

• Oversee driver safety and performance monitoring programmes using telematics and vehicle surveillance technologies

  Monitor driver performance trends, maintain driver safety records and performance databases, and prepare driver scorecards and management reports

  Identify safety concerns and implement corrective actions, including coaching, retraining and driver improvement programmes

• Lead municipal waste and recycling programmes, including Cash-for-Trash (CFT) initiatives, stakeholder engagement and community recycling efforts

  Oversee overflowing bin cases and bin-related projects, ensuring timely service recovery, regulatory compliance and adherence to corporate branding standards

• Ensure compliance with all regulatory, contractual, licensing and operational requirements relating to depot, facility and municipal waste operations

  Oversee the maintenance of all licences, permits, approvals, certifications and statutory records

  Establish and maintain proper documentation, reporting and governance systems to support compliance, health, safety and operational requirements

• Manage contractors, service providers and technology vendors, ensuring compliance with contractual, safety and quality requirements

  Oversee contract administration, vendor performance management and procurement activities, including RFQ evaluations and negotiations

• Prepare and manage budgets for depot operations, maintenance, licences and other facility-related expenditures

  Monitor expenditure, optimise resource utilisation and identify opportunities for cost savings and operational efficiencies

• Build and maintain effective relationships with internal and external stakeholders, including government agencies, Town Councils, landlords and service providers

  Prepare management reports, operational dashboards and performance analyses, and coordinate stakeholder communications on regulatory and operational matters

• Lead and coordinate bin replacement, delivery and distribution activities, while ensuring adequate inventory levels and efficient deployment of resources

  Manage bin-related CRM cases