Field Service Specialist

3 weeks ago

Singapore QIAGEN Gruppe Full time
  • On-site Install, maintain, repair and support equipment on all levels (hardware, software and applications).
  • In house repair and service, demo instruments QC check on all levels (hardware, software and applications).
  • Maintain and develop positive relationships with customers.
  • Assist in meeting/exceeding sales targets with high service quality in relation to maintaining high customer satisfaction.
  • Utilize relevant databases to input and provide feedback to Service Management, Global Product Support and Sales Management that will increase effectiveness.
  • Utilize all available tools such as Service Manuals, ISI Notes, etc. for daily tasks.
  • Actively promote and sell Field Service products.
  • Able to manage time and resources effectively.
  • Provide cross-border/district/region support when required.
  • Positively represent QIAGEN in front of the customer, being a good example.
Requirements:
  • Minimum of 2 to 3 years' service and support experience in a comparable position within the after-sales service business in the medical diagnostic/life science markets, or equivalent experience maintaining instrumentation in the medical diagnostic/life science fields.
  • Minimum Diploma in Mechanical/Electrical Engineering/Biomedical Engineering preferred.
  • Good interpersonal skills and problem-solving skills.
  • Result-oriented with proactive behavior, able to work independently.
  • Valid driver's license and passport with willingness to travel internationally.
  • Ability to travel up to 20% across SEA.
  • Ability to work both independently and in a structured working environment.
  • Will require work with substances such as acids and solvents and to work in biological laboratories up to BSL3.
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