IP Networks Subject Matter Expert

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Job Description
As a member of the IP Customer Engineering team, this role focuses on the successful delivery of technical deployment projects for Nokia's Network Infrastructure (NI) customers. The role involves managing all aspects of the integration and deployment process, including delivery, communication, scheduling, resource allocation, risk mitigation, and issue resolution. The individual will be responsible for identifying and addressing customer service and quality issues, driving solutions to resolution, and reporting progress to stakeholders. This role requires the candidate to have hands-on experience.

Job Description
As a member of the IP Customer Engineering team, this role focuses on the successful delivery of technical deployment projects for Nokia's Network Infrastructure (NI) customers. The role involves managing all aspects of the integration and deployment process, including delivery, communication, scheduling, resource allocation, risk mitigation, and issue resolution. The individual will be responsible for identifying and addressing customer service and quality issues, driving solutions to resolution, and reporting progress to stakeholders. This role requires the candidate to have hands-on experience.
Furthermore, the role requires proactive identification of roadblocks and optimization of the technical solution, ensuring timely and accurate communication on all aspects of the project. The individual will also contribute to the development of comprehensive deployment status reports and provide support for deployment activities, including potential weekend work and travel.
How You Will Contribute And What You Will Learn

• Serves as a member of the IP Customer Engineering team, assigned to customer NI projects as required for on-time, quality delivery of technical deployment projects.
• Supports end to end delivery management of integration/deployment technical deliverables for NI Customer Engineering. Owns communication, scheduling, resource management, change management, risk mitigation, escalations, and all other areas of integration/deployment technical delivery.
• Drives customer issues with company product, architected solution and or service quality to resolution by tracking, reporting and escalating. Communicates solutions, identifies solution components and owner action item commitments and sets resolution timelines.
• Work to optimize the technical solution and identify change orders/up-scopes through change management process.
• Provides overviews of current customer service issues and status of resolution to upper management/stakeholders on short notice – Accountable for timely and accurate communication on all aspects of the technical deployment project.
• Validates the workload involved and expertise needed related to technical tasks. Ensures resource management related to technical tasks regarding allocation, induction, release and expertise needed.
• Prepares/Contributing and Supporting the PM to provide a comprehensive deployment status report for project stakeholders on a regular (weekly) schedule.
• When required, provide support for deployment activities by attending maintenance window work to manage the team and deliverables. Weekend work may be required.
• Configure, validate, and deploy network infrastructure during project roll out of IP equipment
• Brainstorm and discuss with the team about customer requirements and implementation
• Read the LLD and derive the configuration files and MOP
• Lead network migrations together with the TPM
  

Key Skills And Experience
You have:

• 12 to 15 years of experience in IP data networking.
• Bachelor’s or master’s degree in computer science or computer engineering or a relevant technical degree.
• 5 or more years’ experience in a role requiring understanding, designing and Implementing IP Routing technologies and networking protocols.
• Strong IP knowledge including IP routing protocol, MPLS, Segment Routing, SRV6, L2/L3 VPN, EVPN, IP SDN and network automation.
• In-depth knowledge of network architecture and Hands-on experience including design, build, deploy IP networks, troubleshooting & fault-finding, etc.
• Skills to install, configure, integrate, test and commission the offered IP products to customer.
• Work independently in troubleshooting and resolving complex projects, issues and challenges encountered.
• Excellent in designing E2E Mobile Networks, Backhaul and Core Solutions and Concepts.
  

It would be nice if you also had:

• Hands-on experience including design, build, deploy IP networks, troubleshooting & fault-finding, etc.
• Nokia SRA, Cisco CCIE, Juniper JNCIE or equivalent Certification are a plus.
• Data-center networking knowledge.
• Experienced in Nokia IP Router Portfolio : 7750 SR, 7250 IXR, 7210 SAS
  

About Us
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
  

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
About The Team
The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise. Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Legal
• Industries IT Services and IT Consulting and Telecommunications

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