Principal Technical Support Engineer

3 weeks ago

Singapore Aspen Technology Full time

4 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Your time will be divided between solving customers technical problems with our Engineering software and delivering quality training on our Engineering product courses. In addition, your role will also involve engaging with our Sales teams in pre-sales consulting and other departmental projects as needed. More specifically your duties will include:

Overview
  • Providing "Technical Solutions" to customers for Engineering products, through remote support telephone, web chat and e-mail.
  • Maintaining high quality of support experience and KPIs to customers in terms of SLO, Customer satisfaction and Resolution.
  • Driving improvements to our Engineering software through the communication of your own ideas and customer feedback to our R&D teams.
  • Serve as a technical subject matter expert (SME) and provide technical leadership in specialized areas within our Engineering support team.
  • Develop and maintain Engineering training course materials and curriculum to include newly released software features and functionality.
  • Author white paper solution articles for publication to our user community through our support web knowledge base.
  • Travel to our customer sites where required.
  • Proactively engage with customers on onsite health check visits to identify roadblocks to using our software and ensure follow ups are conducted for timely resolution to identified issues.
  • Participate in alpha and beta testing programs prior to new software version release dates to assess product quality and contribute to final product improvements.
  • Support training course delivery for non-standard courseware where required by customers by engaging in creating course content and workshop examples.
  • Provide coaching to new employees and junior team members
What You\'ll Need
  • A degree in Chemical Engineering is required
  • At least 8 years of previous experience in the chemical or oil and gas industries
  • Previous simulation and modeling experience in using Aspen Plus or similar solutions
  • Ability and motivation to do self-learning or self-training
  • Strong customer relationship and troubleshooting skills
  • Ability to work collaboratively within a team
  • Excellent verbal and written communication skills in English
Additional consideration for
  • Proficiency in Chinese and Malay, or a SEA language- the role covers SEA market

We do not offer relocation support for this role.

Candidates who do not require work visa sponsorship will be prioritised.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Customer Service and Engineering
Industries
  • Software Development

Referrals increase your chances of interviewing at Aspen Technology by 2x

Get notified about new Technical Support Engineer jobs in Singapore, Singapore .

Senior Technical Support Engineer (Desktop Support)

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Principal Technical Services Support Specialist

    2 weeks ago

    Singapore Medtronic Full time

    Principal Technical Services Support Specialist At Medtronic, you can embark on a fulfilling career of exploration and innovation, contributing to the advancement of healthcare access and equity for all. Leading with purpose, you will play a crucial role in breaking barriers to innovation in a more connected and compassionate world.As part of the Digital...

  • Principal Engineer

    8 hours ago

    Singapore Aibel AS Full time

    Principal Engineer - Technical Safety Aibel is a leading service company within the oil, gas and offshore wind industries. We provide our customers with optimal and innovative solutions within engineering, construction, modifications and maintenance throughout a project’s entire life cycle. Aibel's 4000 skilled employees are located close to our...

  • Principal Technical Operations Engineer

    2 weeks ago

    Singapore Oracle Corporation Full time

    At Oracle Cloud Infrastructure (OCI), we build the more intelligent future of cloud. OCI Sovereign Cloud is a team of smart, motivated, and diverse people that are focused on bringing the world's most important work to OCI. We build and operate our government, classified, and sovereign cloud regions to be reliable and high performance, just like our public...

  • Principal Technical Operations Engineer

    23 hours ago

    Singapore Oracle Corporation Full time $120,000 - $200,000 per year

    At Oracle Cloud Infrastructure (OCI), we build the more intelligent future of cloud. OCI Sovereign Cloud is a team of smart, motivated, and diverse people that are focused on bringing the world's most important work to OCI. We build and operate our government, classified, and sovereign cloud regions to be reliable and high performance, just like our public...

  • Principal Engineer

    3 weeks ago

    Singapore GlobalFoundries Full time

    Principal Engineer - BEOL Process Integration Join to apply for the Principal Engineer - BEOL Process Integration role at GlobalFoundries Principal Engineer - BEOL Process Integration Join to apply for the Principal Engineer - BEOL Process Integration role at GlobalFoundries About GlobalFoundriesGlobalFoundries is a leading full-service semiconductor...

  • Assistant Principal Engineer

    4 days ago

    Singapore Singapore Technologies Engineering Ltd Full time

    Job ID: 19878 - Location: Aero - 600 West Camp Road, SG - Description: - We are seeking a talented and motivated Assistant Principal Engineer / Principal Engineer with strong communication skills to join our dynamic team, to drive cybersecurity product innovation. **Key Responsibilities**: - Lead strategic cybersecurity projects and product development...

  • Senior Technical Consultant and Principal Technical

    1 week ago

    Singapore Dhata Tech Full time

    Role - Senior Technical Consultant and Principal Technical Consultant - Location - Singapore, Singapore - Experience - 3-4 years - Job requirements Responsible for supporting the Solution Architect through the Capability Assessment module, and for planning and sizing the technical components implementation activities Performs details analysis to support...

  • Senior/principal Technical Consultant

    2 days ago

    Singapore ENUIT PTE. LTD. Full time

    Enuit is looking for a **Senior/Principal Technical Consultant**. As a Senior/Principal Technical Consultant, you will participate as a team member or as an individual consultant on a C/ETRM software product implementation with our customers throughout the globe. **Description of the Opportunity**: - Contribute in initial product implementation, continuous...

  • Principal Technical Operations Engineer

    5 days ago

    Singapore Oracle Full time

    At Oracle Cloud Infrastructure (OCI), we build the more intelligent future of cloud. OCI Sovereign Cloud focuses on government, classified, and sovereign cloud regions to be reliable and high performance, aligning with OCI public cloud capabilities and customers’ missions. Job Description As a Principal Engineer, you will be responsible for the operation...

  • Principal Engineer

    3 weeks ago

    Singapore GlobalFoundries Full time

    Principal Engineer - BEOL Process Integration Join to apply for the Principal Engineer - BEOL Process Integration role at GlobalFoundries Principal Engineer - BEOL Process Integration 1 week ago Be among the first 25 applicants Join to apply for the Principal Engineer - BEOL Process Integration role at GlobalFoundries About GlobalFoundriesGlobalFoundries...