E-commerce Executive
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Job Summary
We seek a motivated, self-driven individual to manage Shopify backend operations, support Ecommerce activities, and enhance online sales performance through data management, customer service, and process automation in a fast-growing company.
Responsibilities
- Operate Shopify backend to fulfill orders, conduct stocktaking, and control inventory accurately to maintain seamless order flow
- Support Ecommerce team by coordinating daily operations and managing online promotional campaigns to drive sales growth
- Organize and maintain consistent, high-quality product information in the centralized system across all online sales channels to ensure data accuracy
- Prepare detailed performance reports analyzing online sales campaigns and activities to guide strategic decisions
- Respond promptly to customer queries, resolve order processing issues, returns, and complaints to ensure excellent customer service
- Develop and implement automation tools to streamline repetitive tasks and improve operational efficiency
Preferred competencies and qualifications
- 2-3 years of relevant work experience
- Higher educational certifications (e.g., Diploma/Degree), with pay scaled according to job scope and qualifications
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