Lobby Ambassador

4 weeks ago

Singapore JW Marriott Full time
Overview

Join to apply for the Lobby Ambassador role at JW Marriott

Location: JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore

Position Summary

Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.). Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Food & Beverage Server) as necessary to resolve guest call, request, or problem.

Responsibilities
  • Ensure proper coverage and execution throughout all zones of the lobby.
  • Contact appropriate individuals or departments (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) to resolve guest calls, requests, or problems.
  • Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation requests as needed.
  • Understand and be knowledgeable about all Food & Beverage menu and service standards within the Social Business and Individual Zone.
  • Deliver guest valet, packages and mail as well as other items required by guest.
  • Respond to guest/resident requests for special arrangements or services by making arrangements or identifying appropriate providers (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping).
  • Respond to special requests from guests/residents with unique needs.
  • Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities.
  • Assist with processing guest check-ins and ensuring pre-arrival planning program is in place and is enforced.
  • Manage the Elite Arrival Experience working closely with the Rooms Controller ensuring all requests are met.
Qualifications
  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None
Equal Opportunity and Additional Information

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the familiar all around the globe.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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