IT Service Desk Engineer

Join Our Team at Thatz International Pte Ltd Are you ready to embrace the new opportunities in the ever-evolving landscape of technology? At Thatz International Pte Ltd , we are committed to identifying exceptional talents to drive the growth of our Next-Generation digital solutions and services in the new norm. If you're passionate about leveraging technology to make a difference, we want to hear from youOur CORE VALUES :• Integrity• System• Consistency• Forward Looking• Humanity, and• Environmental FriendlyIT Service Desk Engineer Work Location: Downtown, SingaporeJob Type: 3 Years Contract, subject to renewalAbout the Role: This role bridges frontline user support and backend operations, ensuring smooth onboarding, day-to-day troubleshooting, and offboarding processes. The ideal candidate is technically skilled, user-focused, and able to present themselves confidently when engaging with end users.Primary Responsibilities: 1) User Support:• Provide timely technical support for hardware, software, and network-related issues via ServiceNow.• Troubleshoot and resolve issues with M365 applications, GlobalProtect VPN, and standard end-user devices.• Support mobile devices (iPhone and iPad troubleshooting).• Escalate unresolved issues to higher-level support teams when necessary.2) Onboarding & Offboarding:• Set up and configure laptops, user accounts, and access rights for new hires.• Conduct onboarding presentations and training sessions for new employees.• Manage offboarding process: asset return verification, inventory checks, and reporting of damages.3) Backend & Infrastructure Support:• Perform system cloning, laptop preparation, and basic backend configuration.• Conduct basic network troubleshooting (connectivity, VPN, Wi-Fi issues).• Maintain asset inventory and ensure accurate documentation.Job Requirements: • Higher Nitec or Diploma in IT, Computer Science, Information Technology, or related field.• 2-3 years of IT helpdesk or technical support experience.• Hands-on experience with ServiceNow, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), and GlobalProtect VPN.• Experience with laptop imaging, cloning, and configuration.• Basic understanding of networking concepts and troubleshooting.• Familiarity with iPhone/iPad troubleshooting is a plus.• Strong customer service orientation with excellent communication skills.• Professional, presentable, and confident in delivering user-facing presentations.• Detail-oriented and responsible in handling IT assets and inventory.• Ability to multitask and manage priorities in a fast-paced environment.• Proactive problem-solver and collaborative team player.• ITIL Foundation certification is a plus.• Microsoft or networking certifications is a plus.How to Apply: Ready to join Thatz? You can apply through our NextGig.Asia job portal , which is hosted by Thatz International. Simply sign up and submit your application at or send your resume to .Shortlisted candidates will be contacted.Equal Opportunity Employer: We are committed to fair employment practices and consider all applications based on merit. We encourage diversity and do not discriminate based on race, religion, gender, or any other characteristic.Data Protection: Your privacy matters to us. By applying to this job advertisement, you consent to the collection, usage, and/or disclosure of your personal data in compliance with the Personal Data Protection Act.Stay Connected: Follow us on Instagram, Facebook, LinkedIn, and Telegram to stay updated on our latest offerings and industry insights. Join our online community to explore endless possibilities with usInstagram: Safe and Healthy Take care of yourself and those around you.