Retail and Customer Service Executive
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About the role
Join a vibrant environment where music meets retail. This role offers a clear pathway to management, with progression opportunities to Outlet Manager and Operation/Business Director positions.
Duties & Responsibilities:
Warmly welcome prospective students and parents, identify their musical goals, and actively convert inquiries into free trial lessons and long-term enrollments
Coordinate and process New Student Enrolments, New music course and Package Activation, Recurring music lessons retentions, Monitoring student learning journey record, oversee teacher's teaching observation
Spearhead the promotion and sale of company service packages, concert/recital tickets
Act as the primary touchpoint for student/parent feedback, ensuring a customer experience that minimizes student churn
Assist with invoice/billing administration, resolve customer enquiries/feedback and perform make up lessons' arrangements, if required
Follow Standard Operating Procedure (SOP) and work Instruction
Maintain real-time documentation of all tasks and order-taker actions within shared cloud spreadsheets (Google Sheets), ensuring records are updated instantly across all communication channels
Job Requirements:
Singaporeans/Singapore Permanent Residents with decent qualifications
Diploma in any discipline
Proficiency in Google Sheets with strong attention to detail and data integrity
No experience required; training provided
Staff Benefits:
On the job training provided
Internal mobility opportunities including course specialist, sales specialist, outlet manager, management role, HQ division positions
Free music courses and comprehensive medical insurance
Sign-on Bonus of $3,000
Monthly performance bonus up to $500
We have wide network of work locations in Singapore. Your Career Growth Starts Here. Apply Now
Tell employers what skills you have Standard Operating ProceduresRetail Administration
Timely Communication
Records Management
SOP Development
Facilitate Training Programs
communication touch points
Products and Services Promotions
Instruction
Excel Training
Student Enrolment
Google Sheets
Handle Customer Enquires
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