Field Service Engineer

4 weeks ago

Singapur, Singapore GOOD JOB CREATIONS (SINGAPORE) PTE. LTD. Full time

Job Description Responsibilities:

  • Investigate and handle customer complaints and product failures.
  • Provide after-sales technical support and on-site service to distributors and end customers.
  • Review and assist in processing warranty claims from distributors.
  • Provide standby support and 24/7 emergency call for customer support.
  • Conduct installation, commissioning, and on-site training according to project scope.
  • Ensure diesel generator sets (small to large capacity) are operational and provide timely support.
  • Maintain and update technical and training documentation.
  • Provide training to distributors and dealers on service and troubleshooting skills.
  • Maintain close working relationships with key customers to ensure issues are resolved.
  • Assist in factory testing of special projects.
  • Investigate root causes of failures and recommend solutions.
  • Perform other service, training, or ad-hoc duties as assigned.
Requirements:
  • Minimum 5 years of relevant experience in field service or after-sales support.
  • Willingness to travel across the Asia Pacific and Southeast Asia region.
  • Prior mechanical experience with engines such as MHI, MTU, John Deere, Volvo.
  • Diploma in Mechanical or Electrical Engineering.

We are an equal opportunities employer.

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