Customer Quality Engineer

4 days ago

Singapur, Singapore Systems on Silicon Manufacturing Co. Pte. Ltd. Full time

Posting Date: 28 Jul 2025 | Closing Date: 26 Oct 2025

SSMC (Systems on Silicon Manufacturing Company Pte. Ltd.) is a joint venture between NXP and TSMC. We offer flexible and cost-effective semiconductor fabrication solutions by maintaining fully equipped SMIF cleanroom environments, 100% equipment automation, and proven wafer-manufacturing processes.

At SSMC, every career journey is unique and rewarding. We're looking for innovative, passionate, and talented people like you to join our team.

We’re searching for an Engineer/Senior Engineer to be part of our Quality & Reliability Department team. You will be responsible for managing customer complaints through root cause analysis and corrective actions. Your role will include creating 8D reports, engaging in continuous improvement initiatives, and ensuring effective monitoring of CA/PA to maintain quality standards.

What you will be working on:

  • First response for the customer complaint.
  • Responsible for coordinating with the team for root cause analysis and corrective/preventive actions for customer complaints.
  • Maintain customer complaint database and monitor effectiveness.
  • Summarize complaints for weekly and monthly reporting.
  • Conduct regular complaint trend analysis for operational reviews, management reviews, and customer meetings.
  • Represent and present the complaint process during customer audits.
  • Properly handle customers' needs by providing accurate and timely information on inquiries related to complaint handling.
  • Establish and maintain positive working relationships with all internal and external interfaces.

More about you:

  • Bachelor’s or Master’s degree in Electrical Engineering, Materials Science, Physics, or a related field.
  • Minimum 1 year of relevant customer complaint management experience in a semiconductor manufacturing environment.
  • Strong understanding of device physics and advanced semiconductor processes would be an added advantage.
  • Knowledge of quality systems such as 8D, LSS, FMEA, and SPC.
  • Good problem-solving skills, interpersonal, and communication skills.

SSMC is committed to equal employment opportunities and abides by the Tripartite Guidelines on Fair Employment Practices (TGFEP). All qualified applicants will receive non-discriminatory consideration for employment on the basis of merit and regardless of age, race, gender, religion, marital status, family responsibilities, disability, or any other attributes protected by relevant laws.

Specialization: Quality - Reliability & Assurance

Type of Employment: Permanent

Minimum Experience: Fresher

Work Location: Singapore

If you encounter difficulties, please click here for technical assistance.

Copyright 2024. All Rights Reserved. Systems on Silicon Manufacturing Co. Pte. Ltd.

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