ServiceNow Technical Consultant

3 weeks ago

Singapur, Singapore RGP Full time

Overview

Veracity is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Technical Consultant. As a Technical Consultant, you will be supporting projects deploying ServiceNow-based solutions for Veracity clients globally. As part of the broader project team, responsibilities will include liaising directly with clients to identify and document their requirements and the configuration and development of software to meet those requirements.

Responsibilities
  • Work on assigned activity/task with other team members in the project and own a distinct aspect of the project
  • Take charge of finding information sources, gathering, and interpreting problem statements, execute analysis and present findings to team members and stakeholders
  • Work collaboratively with the team and project manager to deliver assigned work on time
  • Maintain an effective and proactive follow-up & updates with stakeholders
  • Perform and organise ongoing support for customers such as report building, data quality, new integrations, etc.
  • Configuring, developing and testing solutions on the platform to meet business requirements
  • Maintain high customer satisfaction through the delivery of high-quality, timely and thorough solutions to our clients
  • Working with process owners to identify opportunities for improvement
  • Engage with clients to provide advice to solve problems and create value
  • Collaborate with the project team to deliver the project efficiently
  • Educating users on how to use the platform best
  • Assisting our Business Analysts and Senior Developers and providing ad hoc support to the Team where required
  • Enhance and increase ServiceNow knowledge by doing continuous learning, training and certification
Basic requirements
  • 3-5 years of IT experience
  • Sound ServiceNow knowledge
  • Openness to travel
  • Tertiary education preferred
Professional qualifications and education requirements
  • At least two years of work experience in ServiceNow projects
  • ServiceNow admin certification (CSA)
  • ServiceNow certified application developer (CAD), will be a plus
  • Excellent problem solving and communication skill
  • Embrace design thinking
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Consulting, Information Technology, and Customer Service
  • Industries: IT Services and IT Consulting
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