Lead Centre Manager

Administration & Facilities Oversight of overall operations and performance of a cluster of Active Ageing Centres (AACs) and direct management of AAC @ Serangoon – including its day-to-day administration, programmes, and community caf to ensure smooth, safe, and engaging service delivery for seniors. Lead and support a team of AAC Supervisors to foster well-being and a supportive team culture. Assist HOD in staff recruitment and training of the team. Work collaboratively with AAC supervisors to align practices and maintain consistent service standards across Centres. Ensure operational compliance through the development and review of standard operating procedures, contingency and emergency plans, in line with prevailing policies. Manage incidents, audits, public enquiries and feedback, and related documentations. Monitor centre statistics (attendance, submission of reports on attendance to programmes, befriending statistics) and ensure timely, accurate reporting to management and authorities (e.g. AIC/MOH). Coordinate facility maintenance, procurement, vendor management, ensuring timely resolution of operational issues and cost-effectiveness. Plan manpower deployment across centres to ensure optimal resourcing and coverage. Community Caf Management Oversee the daily operations of the community caf. Guide the team in caf management, budgeting, procurement, supplier management and volunteer engagement. Review caf performance, financial accountability and sustainability to ensure alignment with HNF's community engagement goals. Centre Service Planning, Implementation and Evaluation Manage the planning and implementation of outreach and engagement initiatives to residents in the AAC service boundary. Support innovation and local relevance in programme design. Oversee the befriending and buddying programme. Promote the Asset-Based Community Development approach to recruit, train and activate residents as community champions and volunteers. Oversee volunteer management, including recruitment, training and maintenance of an updated database. Lead programme evaluation efforts to assess outcomes and identify areas for improved effectiveness. Referral Coordination and Community Partnership Strengthen relationships with community partners, volunteers and donors to advance AACs' objectives through collaboration and resource mobilisation. Build and maintain strong partnerships with healthcare and community stakeholders (e.g. Polyclinics, GPs, SSO, SGO) to facilitate seamless service referrals and integrated care. Represent HNF at sub-regional and inter-agency platforms such as ICCS (Integrated Community Care Services), contributing to collaborative planning. Support the coordination of cross-centre initiatives and ensure alignment with HNF's organisational goals and community strategies. Qualifications Diploma or Degree in Social Work, Gerontology, Nursing or Healthcare related. Other Information We are looking for a Lead Centre Manager to lead a cluster of Active Ageing Centres (AACs) in HNF. The incumbent will report to the Head, Centre-Based Services and should possess the following: minimum 5 years of relevant work experience and has proven experience in team leadership, operations management, and stakeholder engagement. prior experience in cafe/restaurant management (will be advantageous) as the AAC under the Manager's direct charge will have a community cafe. approachable and enjoy engaging and working with seniors. You'll make a difference in many lives, and while challenging, the job offers a sense of personal fulfilment like no others. Embark on a meaningful career with HNF today #J-18808-Ljbffr