Business Analyst

Company Description

Hitachi Solutions is a core IT Company of the Hitachi Group, which employs over 330,000 people worldwide. Headquartered in Tokyo, Japan, Hitachi Solutions' reach extends to group companies in Japan and abroad, working with a worldwide network of alliance partners. We strive to provide ideal solutions and products to customers in a diverse set of countries and regions including Asia, North America, and Europe.

Using a portfolio of management consulting, implementation, and support services, we help our clients compete with the largest global enterprises leveraging powerful, affordable, and easy to use industry solutions built on Microsoft technologies. Our vision is to help our customers achieve their vision through superior products, prices, and people.

Hitachi Solutions has been recognized as the winner for the 2024 Microsoft Low Code Application Development Partner of the Year and finalist for the Intelligent Automation 2024 Microsoft Partner of the Year. In Asia Pacific, we have been recognized as the winner for the 2023 Microsoft Asia Pacific Region Business Applications Partner of the Year and 2023 Microsoft Singapore Business Applications - Intelligent Line of Business Partner of the Year.

JOB OBJECTIVES

The Business Analyst - Healthcare will serve as both an implementation specialist and functional consultant, contributing expertise to the planning and successful deployment of clinical or hospital management solutions. The analyst will collaborate with a variety of stakeholders—including clinicians, administrators, and technical teams—to translate healthcare business needs into effective technical solutions, while also supporting ongoing optimization and user adoption.

JOB RESPONSIBILITIES

• Maintain a working knowledge of clinical or hospital management solutions, supporting modules such as Patient Administration, Electronic Medical Records (EMR), Scheduling, and Billing.
• Manage application configurations, customization, and workflows to meet business requirements within healthcare operations.
• Work closely with clinical and administrative stakeholders to elicit, analyse, and document business requirements for new features, process changes, and system enhancements.
• Translate business requirements into detailed user stories and acceptance criteria for the implementation team utilizing Agile practices.
• Bridge communication between business users and technology teams to ensure successful translation of requirements into delivered functionalities.
• Develop, execute, and validate test plans and scripts for functional and regression testing according to requirements and user stories.
• Support regular end-user training sessions and develop reference materials to enhance adoption and best practices.
• Proactively document business processes, solution designs, and lessons learned for future reference and continuous improvement.
• Experience with Microsoft Dynamics CRM or Power Platform is an added advantage and will be highly regarded.

• Minimum of two years' experience as a business analyst or consultant in clinical or hospital management system implementations.
• Strong understanding of clinical workflows, healthcare processes, and regulatory requirements.
• Proficiency in Microsoft Office tools including Excel, PowerPoint, Outlook, and Word.
• Experience with business process modelling tools such as Microsoft Visio preferred.
• Excellent written and verbal communication skills in English; bilingual abilities in the local language will be considered an asset.
• Certification in healthcare information systems (e.g., HL7, Epic, Cerner, or related) is preferred.
• Any experience with Microsoft Dynamics CRM or Power Platform will be considered an added advantage.

OUR COMPETITIVE EDGE

We work together in a dynamic and rewarding work environment. We have an experienced leadership team, excellent technology and product expertise, and strong relationships with a broad base of customers and partners.

We offer competitive compensation and benefits package, regular performance review, performance bonuses, and regular trainings.

What is it like working here?

• We pride ourselves on being industry leaders and providing an enjoyable work environment where our people can grow personally and professionally. Hitachi is the place people can develop skills they're excited about. The following are our commitments to employees.
• We recognize our profitability and project success comes from our team—great people doing great things. As such, we pursue profitable growth and expanded opportunities for our team.
• We offer challenging and diverse work across multiple industries and reward creativity and entrepreneurial innovation.
• We respect, encourage, and support each individual needs to continually learn and grow personally and professionally. We are committed to fostering our people.
• We believe that investing in our community is just as important as investing in our organization. To that extent, we fundraise, volunteer, and allocate funds to support local charities.
• We listen. Every employee has something important to say that can contribute to enriching our environment.
• We compensate fairly. And while employees might come for the paycheck, they stay for the people. Our people are the reason we are exceptional. This is something we never forget.

At Hitachi, we respect and value each other's uniqueness. Our culture drives the success of our mission to contribute to society by creating an environment where we collaborate and support each other. Because together, we are stronger.

Job Applicant Data Protection Policy

Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) domain email address regarding your application and interview requests.

All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.

Hitachi Solutions is an equal opportunity employer and we value diversity at all levels. We do not discriminate on the basis of race, color, religion, gender, gender identity, national origin, age, disability, veteran status, or any other legally protected status. We are committed to creating a workplace that is inclusive and welcoming to everyone, and we believe that a diverse workforce is essential to our success. We encourage all qualified applicants to apply for our job openings and we will consider all candidates for employment regardless of their background.