Senior System Administrator

4 weeks ago

Singapur, Singapore Sleek Full time

Sleek makes the back-office easy for micro SMEs through proprietary software and AI, focusing on customer delight. We operate in three business segments: Corporate Secretary, Accounting & Bookkeeping, and FinTech payments. With around 15,000 customers and 500 staff across Singapore, Hong Kong, Australia, and the UK, we have raised Series B financing and are recognized as one of the fastest growing companies in Asia.

We are looking for a L1 Support Engineer (IT Administrator) who is excited about our mission and outcomes. The mission is to ensure the security, stability, and efficiency of the company's IT infrastructure by managing systems, networks, and user access, providing timely technical support, and implementing best practices.

The outcomes include:

  • Relationship Building: establishing regular syncs with department leads and introducing self as the point of contact for IT issues
  • Onboarding and Offboarding: owning and executing end-to-end onboarding and offboarding processes, ensuring 100% completion of account provisioning/deprovisioning within SLA
  • Asset Management and Procurement: owning and administering asset management and procurement systems, ensuring 100% accuracy of asset inventory and on-time processing of procurement requests
  • ITSM Ticket Management: responding to and resolving ITSM tickets for internal employees, ensuring ≥95% resolution within SLA timelines
  • Infrastructure & Tool Optimization: owning and maintaining global office WiFi infrastructure, ensuring ≥99.9% uptime across all sites

To achieve this, you will have a minimum of 5+ years of experience as technical support and be located in Singapore. You will have hands-on experience with identity lifecycle management, JumpCloud, HRIS-to-Identity integrations, ITSM platforms, endpoint management, and asset management.

Behavioural fit is also important, and we are looking for candidates who have a proven track record of embodying attributes such as ownership, humility, structured thinking, data-driven decision making, and problem-solving.

The interview process will include a screening interview, career deep dive, behavioural fit assessment, and offer + reference interviews. We also require background screening, which may include verifying education, criminal history, political exposure, and bankruptcy or adverse credit history.

Benefits of working at Sleek include humility and kindness, flexibility, financial benefits, personal growth, and being part of a certified B Corp. We are committed to creating and nurturing a diverse and inclusive environment and aim to be Carbon Neutral by 2030.

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