Operations Data Analyst, Trust

Responsibilities

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

• Design and define operation management-related metrics, and build metric management schemes for global products. These metrics may include data related to efficiency and quality performance of global moderation teams.
• Provide data support for business reports, run analysis and address business issues; identify improvement areas and independently provide solutions/insights to global management teams.
• Build and maintain data infrastructure (dataset and dashboard construction & maintenance), conduct data cleaning, troubleshooting and other data consulting work; manage data access, establish a single source of truth for global operation management.
• Push platform tools\' iteration, usage and the configurations\' completeness and accuracy, to further achieve data visualization and data accuracy in cooperation with multi-functional departments.
• Actively invoke resources, and the related projects may involve intensive collaboration across teams and cultures.

Minimum Qualifications

• Bachelor\'s degree or higher in Management Information Systems, Business Analytics, Statistics or related subjects is preferred.
• 3+ years of experience in management, business process improvement, or analytical roles in content moderation or similar fields (e.g., call centers and adverts moderation in tech companies).
• Proficiency in Excel and hands-on experience in SQL/R/Python; proficiency in data infrastructure maintenance and management.
• Proficiency in data visualization tools (e.g., Tableau, Power BI, Aeolus, DataPower, etc.).
• Strong statistics and math skills, including correlation/linear/logit regression, hypothesis testing (t-test, ANOVA), cluster analysis, LMDI, etc.

Preferred Qualifications

• Strong communication, presentation, and documentation skills in English, with international exposure and experience in diverse environments.
• Extensive experience in independently analyzing data, identifying issues, coordinating resources and solving issues.

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok\'s global headquarters are in Los Angeles and Singapore; we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of TikTok\'s mission. Our innovative product helps people authentically express themselves, discover and connect. Our global, diverse teams make that possible. We create value for our communities, inspire creativity and bring joy — a mission we work toward every day. We strive to do great things with great people, lead with curiosity and humility, and make an impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We\'re resilient and embrace challenges, adopting an \"Always Day 1\" mindset to achieve meaningful breakthroughs for ourselves, our company, and our users. Join us.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people across the globe, and so does our workplace. We are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok recognises that keeping our platform safe for the TikTok communities is a demanding role that can be rewarding and emotionally taxing for some. We share potential hazards, risks and implications upfront so candidates are well informed before joining. We are committed to the wellbeing of all our employees and provide comprehensive, evidence-based programs to promote physical and mental wellbeing. We believe wellbeing is a relationship and that everyone has a part to play; we work in collaboration with employees and across functions to ensure a truly person-centered, innovative and integrated approach.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology
• Industries: Technology, Information and Internet

Get notified about new Data Analyst jobs in Singapore, Singapore .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.