Customer Service Officer

5 days ago

Singapur, Singapore Ex Group Pte. Ltd. Full time

Job Summary:

The Customer Service Officer plays a crucial role as the first point of contact for our clients, ensuring a positive and seamless experience at the Company. This position involves managing client interactions, scheduling appointments, and maintaining a warm and inviting salon atmosphere.

Key Responsibilities:

  1. Appointment Management:

● Efficiently schedule and coordinate salon appointments, considering stylist availability and client preferences.

● Confirm appointments and communicate any changes or delays to clients.

● Maintain an organized and up-to-date appointment system.

  1. Communication:

● Answer phone calls and respond to emails promptly, providing clear and concise information.

● Collaborate with salon staff to relay important information and updates to clients.

● Handle client feedback and concerns with professionalism and tact.

  1. Sales and Upselling:

● Promote salon products and services to clients based on their needs and preferences.

● Upsell additional services or retail products to enhance the client experience.

● Collaborate with the sales and marketing team to implement promotions.

  1. Administrative Support:

● Assist with general administrative tasks, such as maintaining client records and managing inventory.

  1. Resolution follow-ups with accuracy & efficiency

● Giving the utmost customer service experience by prompt arranging, consolidating, resolving ongoing disputes, complaints, bad reviews from our clients. Ensuring cases are close amicably.

  1. Ensuring a pleasant customer experience

● Efficient consistency in getting updates on customers enquiry & follow-ups

● Strong phone contact handling skills and active listening skills

● Familiarity with customer

  1. Multi-tasking skills & observant in customer satisfaction

● Identify and assess customer’s needs in.

● Building sustainable relationships and trusts bond with customer to retain customer through interactive and responsive conversations.

● Keep records of customer interactions, and processing

Qualifications:

● Previous experience in a customer service or receptionist role is preferred.

● Excellent communication and interpersonal skills.

● Strong organizational and multitasking abilities.

● Familiarity with salon services and products is a plus.

● Positive attitude and a commitment to providing excellent customer service.

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