CUSTOMER SERVICE OFFICER

4 days ago


Singapur, Singapore ASPRESS SHIPPING (S) PTE LTD Full time

CUSTOMER SERVICE OFFICER (FREIGHT FORWARDING)

ASPRESS SHIPPING (S) PTE LTD – Bukit Batok

Responsibilities

  • Attend to customer, agent enquiries & complaints
  • Prepare shipping documents for import/export
  • Assist in bill of lading (BL), certificates of origin (COO), cargo insurance
  • Co-ordinate & monitor shipment with carriers and clients
  • Process custom clearance & permit if needed
  • Cargo acceptance documentation
  • Support in all aspect of sales and operational activities
  • Assist in job closing and billing when required
  • General admin duties and other ad-hoc duties as assigned by the supervisor

Requirement

  • At least Nitec/Diploma in Logistics/Supply Chain Management/Shipping or equivalent;
  • Good communication and interpersonal skills to develop strong working relationships (both internal and external);
  • Good problem-solving skills and able to work under pressure;
  • Well-organized, willing to learn, able to work in fast pace environment;
  • Able to work independently or in a team-based environment;
  • Proficient in MS Office applications, Portnet, Customs Permit;
  • At least 1 year of relevant experience in the import/export freight forwarding industry. Training is provided;
  • Bilingual in English, Mandarin to liaise with mandarin speaking associates;
  • Prior experience with freight/shipping customer service would be advantageous.

Company Overview

We are a resourceful and proficient one-stop freight forwarding company with a worldwide network of agencies.

We deliver all types of cargoes to just about any destination promptly and cost effectively.

Our philosophy is to provide personalised and high-quality freight services to our corporate and individual customers worldwide.

Recognized for SME100 Awards as fast-moving, profitable, and trustworthy businesses within the Small and Medium Enterprise (SME) sector in Southeast Asia.

Additional Company Information

Registration No. E

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