Student Services Executive
2 weeks ago
Job Summary: The Student Services Executive serves as a key liaison between students, faculty, and administrative staff, ensuring smooth communication and efficient coordination of student-related activities. This role involves supporting the lecturers, assisting in events, managing student records, supporting academic and extracurricular programs, and addressing student concerns. He/she fosters a positive and inclusive environment, promotes student engagement, and contributes to the overall success of student services.Duties/Responsibilities: • Maintain and update student records, academic status, and attendance data in the system.• Support matriculation, enrolment, change-of-status processes, and generation of academic letters and certifications.• Track student progression and provide general academic guidance in line with institutional policy.• Liaise with lecturers and partners on marking of scripts and coursework.• Compile, verify, and tabulate marks for internal and external approval.• Assist in organizing academic boards, plagiarism panels, and grade processing activities.• Prepare approved result slips and ensure timely communication to students.• Support scheduling of classes, exams, and workshops.• Prepare and manage teaching contracts and coordinate with academic staff for timely execution.• Ensure accurate and timely updates to academic timetables and exam schedules.• Act as a point of contact for academic staff, students, and partner institutions regarding course-related matters.• Assist in planning and coordinating school-related events, including graduation ceremonies.• Maintain accurate data in institutional databases.• Prepare reports and updates as required by the department.• Provide student support services to students via emails, phone calls and face-to-face consultations.• Monitor various students' records, processing students' requests, providing consultation and ensuring compliance of procedures and documentation.• Conduct regular class visits and events to build rapport with students and to brief students on necessary academic regulations and to conduct in-class evaluations.• Organize freshmen orientation for new students.• Assist to prepare course materials and lesson plans for students.• Coordinate graduation ceremonies and school events across various MDIS Schools/ Universities.• Perform any other related administrative duties assigned in alignment with institutional policies.• Take on additional assignments or projects as directed by the Management.Required Skills/Abilities: Dynamic individual with service aptitude, passion for service delivery and a proactive approach. Prior experience working as a student coordinator is an advantage. Able to manage multiple priorities and meet tight deadlines in a dynamic environment. Able to work independently and collaboratively in a team setting. Strong command of spoken and written English. Willingness to maintain a strong presence at MDIS events and member functions. Ability to respond to problems and to assist students with a calm, courteous, and helpful attitude. Excellent verbal and written communication skills, interpersonal and customer service skills. Excellent organizational skills and meticulous attention to detail. Creative and effective problem-solving skills. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint). Education / Certification and Experience: • Minimum A level / ITE / Diploma in any discipline.
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