Global Command Center Analyst

2 weeks ago

Singapur, Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time

Global Command Center Analyst (Shift-Based Role)

We are seeking a Global Command Center Analyst to support day-to-day monitoring of network and infrastructure operations. This role requires a strong focus on customer service, issue troubleshooting, and incident escalation for both internal and external stakeholders. The position operates on a 12-hour rotating shift schedule to support 24/7 operations.

Key Responsibilities:
  • Work a 12-hour morning shift on a rotating schedule .
  • Provide Tier I network support and excellent customer service for mission-critical, 24/7 Data Centers.
  • Participate in a weekly on-call rotation to support continuous operations.
  • Offer proactive and reactive assistance to external clients.
  • Support the network environment by logging unfamiliar issues, managing resolution efforts, or escalating appropriately.
  • Triage and respond to phone calls, emails, and portal tickets from internal and external users.
  • Detect and analyze alarms to perform fault isolation and basic troubleshooting; escalate to Tier II, Tier III, or management as needed.
  • Generate and distribute incident, maintenance, and advisory notifications to stakeholders.
  • Prioritize tasks to meet defined KPIs and service-level agreements .
  • Maintain clear communication with relevant teams and management, especially for urgent or high-priority cases.
  • Document incidents, maintenance activities, and issues in real-time.
  • Stay current through regular training, continued education, and professional development.
Requirements:
  • Minimum of 1 year of experience in a 24/7 Network Operations Center, Contact Center, or similar environment.
  • At least 1 year of customer service or technical support experience.
  • Strong verbal and written communication skills.
  • Ability to multi-task and prioritize effectively under pressure.
  • High level of self-discipline and time management.
  • Basic proficiency with Microsoft Operating Systems , Office Suite , and Visio .

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy.

#J-18808-Ljbffr

  • Incident Response Analyst

    2 weeks ago

    Singapur, Singapore PERSOL APAC Full time

    Incident Response Analyst (Command center -data center provider) As Incident Response Analyst, you will be responsible for real-time monitoring and support of mission-critical data center infrastructure and network operations. This role involves Level1 troubleshooting, incident escalation, and customer service for internal and external stakeholders. The...

  • Command Center Analyst I

    7 days ago

    Singapur, Singapore Digital Realty Full time

    Overview Location: Singapore Position Title: Command Center Analyst I Job Responsibilities Provide Tier I network and customer service support for mission-critical 24/7 data centers. Deliver both proactive and reactive support to internal and external customers. Support DLR’s network environment by troubleshooting issues, owning unfamiliar tasks through to...

  • Command Center Analyst I

    7 days ago

    Singapur, Singapore Digital Realty Full time

    Overview Location: Singapore Position Title: Command Center Analyst I Job Responsibilities Provide Tier I network and customer service support for mission-critical 24/7 data centers. Deliver both proactive and reactive support to internal and external customers. Support DLR’s network environment by troubleshooting issues, owning unfamiliar tasks through to...

  • Command Center Analyst I

    3 weeks ago

    Singapur, Singapore Digital Realty Full time

    Overview Join to apply for the Command Center Analyst I role at Digital Realty . Responsibilities Provide Tier I network and customer service support for mission-critical 24/7 data centers. Deliver both proactive and reactive support to internal and external customers. Support DLR’s network environment by troubleshooting issues, owning unfamiliar...

  • Incident Response Analyst

    7 days ago

    Singapur, Singapore PERSOL APAC Full time

    Incident Response Analyst (Command center -data center provider) As Incident Response Analyst , you will be responsible for real-time monitoring and support of mission-critical data center infrastructure and network operations. This role involves Level1 troubleshooting, incident escalation, and customer service for internal and external stakeholders. The...

  • NOC Analyst | Command Center | Network | Incident management

    2 weeks ago

    Singapur, Singapore Randstad Singapore Full time

    Overview NOC Analyst | Command Center | Network | Incident management About the company Our Client is an established MNC with offices globally. As part of their expansion plan in Singapore, they are looking forward to hire their Senior Network Engineer NOC / Specialist to join their team. About the job Your responsibility involves: Manage, prioritize, and...

  • SVP/MD, Head, Global Command Center, Technology Group

    4 weeks ago

    Singapur, Singapore GIC Full time

    SVP/MD, Head, Global Command Center, Technology Group Join to apply for the SVP/MD, Head, Global Command Center, Technology Group role at GIC GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working...

  • Command Center | NOC Analyst | Network | Incident management

    7 days ago

    Singapur, Singapore Randstad Singapore Full time

    About the company Our Client is an established MNC with offices globally. As part of their expansion plan in Singapore, they are looking forward to hire their Senior Network Engineer NOC / Specialist to join their team. About the job Your responsibility involves: Manage, prioritize, and resolve all incoming customer requests from phone calls, emails, and...

  • Data Center Engineer

    3 weeks ago

    Singapur, Singapore PERSOL APAC Full time

    Data Center Engineer (Command Center / Network Operations) Salary: Budget up to 4,500–6,000 (basic). Your Role This role is responsible for the day-to-day monitoring of network and infrastructure operations. You will deliver excellent customer service, troubleshoot issues, and escalate incidents for internal and external stakeholders contacting the...

  • Global Engineering Center Manager

    2 weeks ago

    Singapur, Singapore Baker Hughes Full time

    Overview Global Engineering Center Manager Are you looking for a new opportunity? Would you like to develop your career with a Global Energy company? Join our cutting-edge Engineering Team. Bringing the most cutting-edge physical and digital technologies together, creating oilfield equipment is the beating heart of our work. Devising smarter systems that...